[Hiring] RN Triage Navigator @Fairview Health Services

Role Description

Fairview is seeking an experienced Registered Nurse (RN) Navigator to support our Gastroenterology (GI) team in a 100% remote role. This position is approved for 0.8 FTE (64 hours per pay period) and works Monday through Friday, 8:00 a.m. to 4:30 p.m., with one scheduled day off per week. There are no weekend, holiday, or on-call requirements.

• Provides care navigation, communication, and education to patients and family members through triaging of patients after a referral to clinic is placed.
• Works closely with providers and scheduling team to best meet the needs of patients.
• Corresponds with referring providers, internal and external as needed.
• Maintains open lines of communication between RN navigator and patient from referral until initial consultation with scheduling team.
• Anticipates patient needs and takes appropriate courses of action using approved guidelines.
• Helps patient and care team navigate additional work up or testing needed prior to consultation.

Responsibilities

• Navigates patient care from initial referral until consultation with care team.
• Coordinates care for patients new to the specialty.
• Works with patients and families to prioritize patient needs and goals for initial appointments.
• Anticipates future needs of patient and educates and/or refers to appropriate sources.
• Assesses patient clinical history and, if known, diagnosis, to create an initial plan for provider appointments and, if appropriate, further diagnostic tests.
• Collaborates with schedulers to schedule initial appointment(s) and assists scheduling team to resolve any barriers to carry out appointment plan.
• Provides patient/family education regarding additional testing and work up which is needed.
• Develops and engages patient and family in plan of care.
• Works at highest level of scope of practice and skills.
• Documents and updates EHR as initial appointment care plan is developed.
• Follows standard work guides and workflows.
• Collaborates with records team to obtain notes, imaging, results, etc. from outside the health system.
• Serves as resource to referring offices regarding specialty.
• Maintains strong communication and relationship with clinic team and referring office.
• Communicates with referring providers to gain additional clinical history and/or inform of the initial appointment plan. Also communicates recommendations based on provider review of patient.

Qualifications

• Associates Degree in Nursing or Bachelors Degree in Nursing
• 3 years nursing experience within specific patient population group
• MN Registered Nurse (RN) License

Benefits

• Generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!