[Hiring] RN Supervisor - Nursing Triage @Carle Health

Role Description

The Ambulatory RN supervisor assists with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center activities.

Qualifications

• Licensed Registered Professional Nurse (RN) - Ohio (OH) within 1 year - Ohio Board of Nursing (OBON)
• Licensed Registered Professional Nurse (RN) - Iowa (IA) within 1 year - Iowa Board of Nursing (IBON)
• Licensed Registered Professional Nurse (RN) - Indiana (IN) within 1 year - Indiana Professional Licensing Agency (IPLA)
• National Nursing Certification within 3 years - Varies
• Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)
• Licensed Registered Professional Nurse (RN) - Washington (WA) within 1 year - Washington State Board of Nursing (WABON)
• Bachelor's Degree: Nursing (Required)
• Work Experience: Nursing

Requirements

• Develops, manages, and maintains PAN staffing and call schedules.
• Remains competent in all Patient Contact Center clinical areas and performs essential job functions of direct reports when staffing/volumes require.
• Recommends and initiates various personnel actions including, but not limited to: hiring, performance appraisals, disciplinary actions, and promotions.
• Makes work assignments, reviews and edits work of direct reports.
• Ensures staff member's training in to required competency levels to perform all required job tasks.
• Resolves work related issues or assists employees in solving work related issues.
• Confers with Human Resources, experts, and other leaders to resolve more complex issues.
• Participates in development, planning, and monitoring of fiscal budget(s).
• Monitors and completes all edits within time keeping system for direct reports.
• Assists in development and review of department policies, procedures, standing orders, and competencies.
• Collects, reviews, and prepares data for leadership, using various Carle and other software systems.
• Participates in development, implementation, and presentation of education to clinical team members and key stakeholders.
• Supervises all direct reports and assists with other clinical departments within Patient Contact Center, as needed.
• Assists with NEO for others within the Patient Contact Center associated with nursing roles and understanding of the Symptom Guide.

Benefits

• The compensation range for this position is $42.52 per hour - $73.13 per hour.
• The actual compensation offered will be dependent on various factors including experience, qualifications, location, training, licenses, shifts worked, and compensation model.
• Carle Health offers a comprehensive benefits package for team members and providers.

Company Description

At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected, and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities.

• Nearly 17,000 team members and providers support patient care across central and southeastern Illinois.
• Includes eight award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers.
• Developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine and Methodist College.
• Holds Magnet® designations, the nation’s highest honor for nursing care.
• Opportunities in several communities throughout central Illinois with potential for growth and life-long careers.