[Hiring] RN Supervisor - Care Management @Sagility

Role Description

We are seeking an experienced and highly motivated Clinical Operations Supervisor / Team Lead to lead a team of Registered Nurses (RNs) and/or Care Coaches supporting Care Management programs. This position is responsible for driving operational performance, quality outcomes, member satisfaction, employee engagement, compliance, and workforce effectiveness while fostering a culture of accountability, continuous improvement, and servant leadership.

• Oversee day-to-day operations of a team of RNs and/or Care Coaches supporting client programs.
• Serve as the first point of escalation for associate questions, process concerns, member issues, and system-related challenges.
• Monitor productivity, quality, attendance, adherence, member engagement, service levels, and operational performance metrics.
• Ensure team compliance with client, company, CMS, HIPAA, and regulatory requirements.
• Manage staffing coverage, queue performance, and workload distribution to achieve operational goals.
• Support workforce and attendance management activities through timely communication of staffing concerns and schedule variances.
• Verify associate readiness, system functionality, and connectivity prior to shift start and escalate issues as needed.
• Provide real-time support and guidance to associates regarding workflows, policies, systems, and member interactions.
• Identify operational risks, performance barriers, and workflow inefficiencies and implement corrective actions.
• Support audits, client requests, compliance reviews, and operational readiness activities.

Qualifications

• Active unrestricted U.S. Registered Nurse (RN) License
• Minimum two (2) years of post-licensure clinical experience.
• Minimum one (1) year of leadership, mentoring, coaching, Team Lead, or supervisory experience.
• Experience working in healthcare operations, BPO’s, care management, case management, disease management, utilization management, or a contact center environment.
• Preferred: Previous experience supporting Medicare Advantage, SNP, Medicaid, or managed care populations.
• Experience leading remote, hybrid, or geographically dispersed teams.
• Experience facilitating training sessions, new hire onboarding, or classroom instruction.
• Experience serving as a Trainer, SME, Mentor, Team Lead, or Supervisor within a healthcare environment.

Requirements

• Strong coaching, mentoring, and employee development skills.
• Ability to lead difficult conversations with professionalism and consistency.
• Proven ability to manage performance, engagement, and accountability.
• Strong understanding of productivity, quality, attendance, adherence, service levels, and workforce management principles.
• Strong analytical skills with the ability to identify trends, assess risks, and implement effective solutions.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, reporting tools, workforce management applications, and operational dashboards.

Benefits

• Delivering strong quality, productivity, adherence, and member outcome results.
• Building an engaged, high-performing team culture.
• Developing future leaders, SMEs, and trainers.
• Ensuring compliance with client and regulatory requirements.
• Driving continuous improvement through coaching, collaboration, and operational excellence.

Company Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.