[Hiring] RN Call Assist Flex @UnitedHealth Group

Role Description

Optum WA is seeking a RN Call Assist to join our team in Seattle, WA. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

Position in this function is under general supervision; the Staff RN/Consulting Nurse is responsible for providing telephone triage assessment to Primary Care patients by using state-of-the-art telecommunications, information technology, and approved protocols.

• Provide excellent customer service.
• Utilize clinical expertise and approved protocols to provide health advice to consumers with clinical questions.
• Document calls in applicable systems in a timely manner.
• Exhibit a willingness to master new work routines and methods.
• Document all inquiries according to department standards for legal/statistical purposes.
• Problem-solve issues independently and collaborate with teams as needed.
• Speak with a pleasant, professional phone voice.
• Ensure performance standards are met and accept constructive feedback.

Qualifications

• Unrestricted WA State or Compact RN license at time of hire.
• Apply for OR State RN license within 90 days of hire.
• 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education, and telephonic nursing.
• Ability to work 7am-7pm PST on a Flex schedule with availability 7 days per week = 36 hours.

Requirements

• Bachelor of Science in Nursing (Preferred).
• American Academy of Ambulatory Care Nursing (AAACN) (Preferred).
• 1+ years of Call Center Nursing experience (Preferred).
• Case Management experience (Preferred).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (subject to eligibility requirements).
• Hourly pay range from $28.94 to $51.63 based on full-time employment.