[Hiring] RN Call Assist @UnitedHealth Group

Role Description

Optum WA is seeking a RN Call Assist to join our team in Everett, WA. As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

Position in this function is under general supervision; the Staff RN/Consulting Nurse is responsible for:

• Providing telephone triage assessment to Primary Care patients using state-of-the-art telecommunications and approved protocols.
• Ensuring the efficient use of medical and nursing facilities and equipment.
• Providing excellent customer service.

Schedule:

• Week 1: Sun 7am-7pm, Mon 7am-7pm, Tues 7am-7pm, Wed Off, Thurs Off, Fri Off, Sat Off = 32 hours
• Week 2: Sun 7am-7pm, Mon 7am-7pm, Tues 7am-7pm, Wed Off, Thurs Off, Fri Off, Sat Off = 32 hours

If you have the ability to work PST hours, you’ll enjoy the flexibility to work remotely from anywhere within the U.S.

Position Highlights & Primary Responsibilities:

• Utilizes clinical expertise and approved protocols to provide health advice to consumers with clinical questions.
• Documents calls in applicable system in a timely manner and exhibits a willingness to master new work routines and methods.
• Documents all inquiries according to department standards for legal/statistical purposes.
• Excellent written and verbal communication skills.
• Problem solves issues independently and collaborates with teams as needed.
• Speaks with a pleasant, professional phone voice and provides superior customer service.
• Ensures performance standards are met and accepts constructive feedback.

Qualifications

• Unrestricted WA State or Compact RN license.
• 3+ years of experience in a clinical setting (Med/Surg, critical care, ER, etc.), disease management, home health, discharge planning, utilization review, patient education, and telephonic nursing.

Requirements

• Ability to work PST work schedule as outlined in the schedule section.

Preferred Qualifications

• Bachelor of Science in Nursing.
• American Academy of Ambulatory Care Nursing (AAACN).
• 1+ years of Call Center Nursing experience.
• Case Management experience.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment.

Company Description

OptumCare is an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.