Role Description
This job ensures the financial security of scheduled inpatient and outpatient (excluding ED) accounts for the company's patients by obtaining/initiating prior authorization of ordered services based on payer requirements, after benefits and eligibility have been determined.
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Coordinates with physician and/or staff for appropriate level of care setting and essential clinical documentation to support medical necessity of services ordered.
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Works collaboratively with Case Management to establish level of care for direct admits and inpatient stays.
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Acts as a resource for the Revenue Cycle staff within Pre-Service.
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Performs duties under general supervision and following moderately complex procedures and guidelines.
Qualifications
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Required - Licensed Practical Nurse (LPN) diploma.
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Required - 3 years of hospital-based experience in the delivery of patient care.
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Preferred - Ambulatory experience.
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Required - Current LPN license in the state of practice.
Requirements
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Proficiency in using computers, software, and web-based applications.
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Effective verbal and written communication skills and ability to present information clearly and professionally.
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Excellent customer service skills and ability to gather and disseminate information with a diverse range of people, either in person or over the phone.
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Excellent interpersonal skills including the ability to work collaboratively with other departments and functional areas and handle high-pressure, difficult situations.
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Good organizational and time management skills and ability to work with minimal supervision.
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Excellent decision making, critical thinking, and analytical skills with strong attention to detail.
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Proficiency in application of medical necessity criteria, standards of practice, and research regarding pre-certification guidelines.
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Ability to prioritize tasks and manage multiple tasks with efficiency and quality.
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Working knowledge of terminology associated with CPT and ICD-10 coding, Medicare guidelines, HMO and PPO contracts, and other insurance billing processes.
Job Duties
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Secures clinical documentation and performs pre-service medical necessity reviews to obtain prior authorizations.
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Maintains professional and technical knowledge and certifications.
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Ensures all regulatory requirements are met within the department.
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Assists in the day-to-day operations of the department.
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Consistently supports the company and its business services goals and core values.
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Performs other duties as assigned.
Physical and Environmental Demands
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Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly.
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Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.
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The incumbent may work with patients who have known or suspected communicable diseases and may enter isolation rooms.
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The incumbent has an occupational risk for exposure to all communicable diseases.
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There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment.