[Hiring] Reorder Specialist @ZOLL Medical Corporation

Role Description

The Reorder Specialist is an integral member of the reimbursement team and has primary responsibility for the timely initiation and processing of a new medical order from the patient's physician. The representative will also be in contact with the physician office and sales staff for additional clinical information, which could include forms, progress notes, and additional testing when required.

Essential Functions

• Obtains necessary documentation for continued use as dictated by payer, including new medical order, updated clinical information, or forms.
• Contacts the client, physician office, and sales representative to relay or obtain pertinent information and documentation to ensure continued coverage.
• Completes weekly follow-up with physicians to obtain extension orders signed for existing patients.
• Interacts with sales staff or sales team as needed to obtain required documentation.
• Responsible for generation of all reorder requests based on initial expiration.
• Compiles submitted documentation to accompany claim submission.
• Reviews submitted medical orders for completeness and accuracy according to payer standards.
• Performs other duties as assigned by Management.

Qualifications

• High School Diploma or equivalent required.
• 1+ years experience in medical insurance required, or internal candidates with a minimum of 1 year experience supporting medical providers or patients required.
• 1+ years experience of handling incoming phone calls in a business setting preferred.

Knowledge, Skills and Abilities

• Strong negotiation skills.
• Superior communication, customer service skills, and strong phone presence.
• Ability to handle multiple tasks simultaneously under strict deadlines.
• Proficiency in MS Excel, email programs, and online data systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
• The employee is occasionally required to stand; walk and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.

Compensation

The hourly pay rate for this position is: $19.00 to $23.00. Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.

Application Process

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA Compliance

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.