[Hiring] Remote Patient Monitoring Care Coordinator @Remote Raven

Role Description

A US-based medical practice specializing in sleep medicine is seeking an experienced Remote Patient Monitoring (RPM) Care Coordinator to support patients on CPAP therapy. This role is central to the practice's remote monitoring program:

• Review patient data daily.
• Conduct outbound calls to patients who need encouragement or troubleshooting.
• Document interactions accurately for billing compliance.
• Coordinate with the clinical and DME teams to ensure patients remain on therapy and progressing well.

This is a clinically adjacent role that requires a warm phone presence, strong organizational habits, and comfort working with data in a remote monitoring platform. A clinical background — nursing, medical assisting, respiratory therapy, or similar — is preferred and carries weight for billing purposes as well as patient care quality. Training will be provided on all internal workflows.

Key Responsibilities

• Daily Data Review and Patient Flagging:
  • Review patients' CPAP usage data in Sanusom daily, including usage hours, mask leak rates, AHI scores, and missed nights.
  • Identify patients who fall below therapy thresholds or show concerning trends and prioritize them for outreach.
  • Download compliance reports, upload them to the appropriate patient chart in Athena, and assign them to the correct provider for review.
• Patient Outreach and Coaching:
  • Conduct outbound calls to patients with low usage, elevated mask leaks, or other therapy concerns, using established call scripts and intervention protocols.
  • Troubleshoot common CPAP issues including mask fit problems, pressure discomfort, dry mouth, and air leaks, and guide patients toward solutions.
  • Encourage and motivate patients to remain on therapy in a warm, supportive manner.
  • Handle a daily outbound call volume of approximately 60 patient calls.
  • Schedule follow-up calls and ensure no patient is lost to follow-up.
• Documentation and Billing Support:
  • Use Sanusom's call timer to record monitoring time accurately for each patient interaction, in compliance with RPM billing requirements.
  • Document every call in both Sanusom and Athena using standard clinical templates, ensuring records are complete, timely, and accurate.
  • Respond to patient messages via Klara within established response time standards.
• Care Coordination:
  • Coordinate with the DME and CPAP supply team on mask refits, equipment issues, and supply needs identified during patient calls.
  • Coordinate with scheduling for follow-up provider appointments when clinically indicated.
  • Escalate clinical concerns to the provider promptly and in accordance with established protocols.
• Systems:
  • The practice uses Sanusom (remote monitoring platform), Athena (EHR), and Klara (patient messaging).
  • Full training on internal workflows will be provided.
  • Prior experience with RPM, RTM, or CPAP compliance platforms is a strong advantage.

Qualifications

• Minimum 1 year of experience in remote patient monitoring, chronic care management, or patient outreach — ideally with sleep medicine, CPAP therapy, or DME patients.
• Solid understanding of CPAP therapy, including common patient challenges such as mask fit issues, pressure intolerance, dry mouth, and air leaks.
• Warm, patient, and encouraging phone presence.
• Organized and detail-oriented, with a consistent habit of accurate and timely documentation.
• Comfortable reviewing data dashboards and identifying patients who need follow-up based on usage trends.
• Strong understanding of HIPAA and patient confidentiality requirements, particularly in a remote work environment.
• Reliable high-speed internet connection and a quiet, private workspace suitable for clinical patient calls.

Preferred

• Clinical background such as a nursing degree (RN or LPN), medical assistant certification, respiratory therapist (RT) credential, or equivalent.
• Experience with Sanusom, Athena, or Klara.
• Prior experience in a sleep medicine practice, DME company, or CPAP compliance program.
• Familiarity with RPM and RTM billing codes and documentation requirements.

Schedule and Start Date

• Full-time: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.
• Fully remote.
• Target start date: November 1, 2026.
• This is a full-time role.
• Up to $6/hr.