[Hiring] Registered Nurse, Telehealth @ChenMed

Role Description

The Registered Nurse, Telehealth is responsible for providing telephonic triage directional patient care advice for general and specific illnesses, health-related issues, client counseling, patient advocacy, health education, and referral and resource management to ChenMed patients and their families. The incumbent in this role provides remote clinical advice and assessments within license and as possible given the technology and medium. He/She collaborates with primary caregivers and others on the interdisciplinary care plan team to provide a team approach of care.

The schedule for this position is as follows:

• Thursdays 1630-0430
• Fridays 1700-2100
• Saturdays 0800-2000
• Sundays 0830-2030

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Connects with patients via phone or video call. Interviews and questions patients to collect health history and uses a computer system to record and store comprehensive and focused data relating to the health needs of patients and families.
• Provides health assessment and treatment solutions, monitors patient health and at-home care, aids in emergency scenarios, and promotes patient wellness.
• Based on the technology available, monitors a patient’s oxygen levels, heart rate, respiration, blood glucose, and other assessment measures.
• With the help of video chatting, identifies patient’s symptoms and conditions. Analyzes data to determine the appropriate health maintenance and identify appropriate outcomes for the patient and family.
• Collaborates with on-call PCP as needed to support expected clinical outcomes. Implements the appropriate protocol to attain the expected outcome.
• Evaluates and documents progress toward the anticipated outcome. Assists in ensuring achievement of optimal patient outcomes through the use of Telemedicine. Documents interventions in readable, understandable language.
• Aids in enhancing the quality and effectiveness of the organization’s telehealth practices and professional nursing practice through successful utilization and improvement of outcomes that demonstrate program effectiveness.
• Utilizes appropriate resources to plan and provide services that are safe, effective, and fiscally responsible.
• Performs other duties as assigned and modified at manager’s discretion.

Qualifications

• Advanced-level business acuity
• In-depth knowledge and understanding of general/core Nursing-related functions, practices, processes, procedures, techniques, and methods
• Broad nursing knowledge and understanding
• Ability and willingness to provide extraordinary customer service and professionalism to all customers
• Maintains current nursing knowledge and competency to stay abreast of budding nursing trends and best practices
• Excellent written and verbal communication skills through a variety of formats, tools, and technologies
• Capable of building trust and professional relationships to deliver VIP care across the continuum
• Ability to demonstrate excellent clinical judgment
• Ability to problem solve
• Ability to prioritize and work under pressure
• Ability to provide constructive feedback
• Ability to effectively collaborate with physicians, patients, family members, colleagues, and other team members in a courteous and professional manner
• Ability to effectively collaborate with a multidisciplinary team
• Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint, and Outlook; competent in other systems required for the position
• Ability and willingness to travel locally, within South Florida, to attend meetings and trainings up to 10% of the time; flexible and available to cover after-hours and to work weekends as needed
• Spoken and written fluency in English; bilingual (Spanish/Creole) a plus
• This job requires use and exercise of independent judgment

Requirements

• Associate Degree in Nursing required, Bachelor’s Degree in Nursing preferred
• Nurse Licensure Compact required; Multistate Nursing license required
• Must reside within the Continental United States within a state where the company exists as a legal entity
• Michigan and Illinois Nurse Licensure required within 90 days of hire, ability to obtain additional licenses as requested by the organization within 90 days of hire
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required
• Minimum of 3 years acute clinical nursing work experience required in emergency services, urgent care, or with emergency triage responsibilities highly preferred
• Minimum of 1 year virtual care experience preferred

Benefits

• Great compensation
• Comprehensive benefits
• Career development and advancement opportunities
• Work-life balance
• Opportunities to grow