[Hiring] Registered Nurse Supervisor - Alerts @Cadence Health

Role Description

The RN Supervisor (Alerts) is responsible for the daily workflow, clinical quality, and operational performance of a remote team of Registered Nurses (RNs) working in a high-volume, queue-based triage environment. This team manages real-time patient alerts generated from remote monitoring data.

This role requires strong clinical judgment, real-time operational management, and performance coaching to ensure RNs deliver timely, accurate triage while meeting aggressive productivity expectations. The RN Supervisor will balance clinical auditing with throughput management in a fast-paced, back-to-back workflow environment.

This individual will also partner closely with clinical leadership to support escalation pathways, clinical decision-making, and ongoing team development. This role reports directly to the RN Manager.

Qualifications

• Active, unencumbered RN compact license with strong clinical judgment, ideally in triage, remote patient monitoring, acute care, or chronic disease management.
• Strong experience coaching in fast-paced environments, providing structured feedback on both clinical quality and productivity.
• Proven ability to lead and manage a fully remote team of up to 20 RNs/LPNs in a high-volume, queue-driven environment.
• Strong ability to interpret real-time metrics including alert volume, call handling time, throughput, and billable time.
• Excellent verbal and written communication skills for leading team meetings, conducting 1:1s, and collaborating with clinical and cross-functional leaders.
• Highly organized with experience managing schedules, PTO, shift coverage (including after-hours/weekends), and daily staffing needs in a continuous operations environment.
• Experience participating in hiring processes, particularly assessing candidates for triage readiness, speed, and clinical decision-making.

Requirements

• Minimum of 5 years of experience as a practicing RN.
• Active, unencumbered compact RN license required.
• Minimum of 1 year of supervisory or management experience, in triage, remote patient monitoring or high-volume call or queue-based environments.
• Experience in ICU, triage, urgent care, or other high-acuity settings, with demonstrated ability to manage medically complex patients with chronic conditions.
• Demonstrated experience managing metric-driven performance and productivity.
• Prior experience in remote workforce management strongly preferred.

Benefits

• Company culture all about impact, shared growth mindset, empowerment, and integrity.
• An opportunity to help improve the quality of life of millions of Americans.
• Unique chance to support the development of an amazing product; Cadence’s in-house clinicians are our super users and beta testers.
• Competitive salaries and quarterly incentives.
• Medical, dental, and vision insurance.
• Competitive PTO.
• 401K and 401K match.
• National and local discounts powered by TriNet.
• Onboarding stipend for remote equipment and home office setup.
• Paid Parental Leave.
• Charitable Donation Match program.