[Hiring] Registered Nurse (RN) - Triage Specialist @Bon Secours

Role Description

The RN Triage Specialist provides telephonic triage to assist callers in determining the most appropriate level of care needed for the current situation expressed or assessed, following workflows and utilizing protocols/resources to provide supportive service to patients and customers. The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality, and experience, coinciding with the organization's mission and identified key strategic or performance initiatives.

• Provides telephonic triage or requested support and/or virtual monitoring.
• Offers subsequent recommendations, education, or care advice using decision-making tools, clinical judgment, and defined workflows.
• Participates in care coordination by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk, and injury reporting.
• Schedules provider appointments and facilitates provider communication.
• Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practices, guidelines, or workflows.
• Participates in virtual monitoring and subsequent reporting and escalation to support services identified by the customer.
• Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are being met and continuity of Conduit Health Partners business operations is maintained.
• Participates in process improvement, professional development, peer development, and peer review.

Qualifications

• RN license required in applicable state(s).
• Multistate/Compact RN Licensure required.
• ADN or Diploma in Nursing required.
• BSN preferred.
• 1 year of acute care nursing experience required.
• Triage experience preferred.
• EPIC Electronic Health Record experience preferred.

Requirements

• This position REQUIRES an active Compact RN license.
• This position REQUIRES a HIPAA compliance at home workspace.
• This position REQUIRES home office space equipped with high-speed internet of 100mbps download speed and 20mbps upload speed.
• This position REQUIRES a secondary workspace with access to high-speed internet private access, within 30 minutes of their home office.
• 4 Week Orientation/Training schedule is Monday thru Thursday 8:00am ET - 4:30pm ET.
• Opportunities across all shifts - days, afternoon/evenings, and nights - with full-time and occasionally part-time and PRN positions.
• Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement.
• On-call component and a rotating holiday requirement for all positions.
• Hours subject to change based on the need of operations.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.
• Benefits may vary based on the market and employment status.