[Hiring] Registered Nurse - Nursing Call Center @Option Care Health

Role Description

The Registered Nurse – Nursing Call Center is a licensed registered nurse who coordinates and provides intermediate direct patient care to patients in their home via the telephone or video chat, to ensure patient safety with continuity and compliance under a physician’s plan of care. Works under structured supervision of the designated supervisor.

Job Responsibilities

• Answers inbound calls from the patient or caregiver through a telephone or video chat application.
• Makes outbound calls to patients or caregivers through a telephone or video chat application.
• Responds promptly and appropriately to patient requests.
• Initiates emergency procedures as necessary.
• Initiates, develops, and implements intermediate nursing plan of care treatments, evaluating patient progress towards goals.
• Organizes and participates in the provision of direct patient care, educates patients and families/caregivers.
• Obtains and clarifies nursing orders from physician for plan of treatment revisions.
• Informs physician promptly of significant changes in patient's condition and provides written summary to physician within supplemental nursing orders.
• Assesses patient needs and physical status at each patient interaction through health data access and patient interview.
• Re-evaluates patient needs through physical reassessment, response to therapy, and supplemental physician orders.
• Provides effective and safe teaching using patient-centered care approach for patient and family to achieve independence with prescribed therapy and care needs through active participation per plan of treatment goals.
• Effectively and timely communicates with Option Care’s Clinical team, medical providers, patients, and families/caregivers to facilitate continuity of care.
• Prepares clinical documentation in real-time during visits and submits to the nursing department to comply with established timelines for billing optimization.
• Completes all documentation legibly and applies approved abbreviations and documentation error correction practices per Option Care’s policy.
• Demonstrates compliance with agency operations, Option Care’s policies and procedures, professional standards, local, state, federal regulations/guidelines, and accreditation standards.
• Maximizes work efficiency through the use of computers and other automation technologies to validate plan of treatment orders, communicates patient care provided, and follows assigned visit schedule.
• Accepts accountability for own practice through ethical and professional conduct.
• Follows established programs and practice within policies and procedures reflective of Option Care’s mission, values, and objectives.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information including adherence to HIPAA regulations.
• Speaks knowledgeably about Option Care’s scope of services and effectively instructs patients about related financial obligations for care and service charges.
• Attends and completes required training modules, in-services, and continuing education to maintain competency and professional licensure for demonstrated knowledge regarding the care and management of patients in the home and/or alternate care settings.
• Participates in multidisciplinary team conferences and provides precepting, training, and mentoring to other nurses for orientation, onboarding, and supervisory activities as assigned.
• Participates in nursing department on-call responsibilities.
• Performs other related duties as directed by supervisor.

Qualifications

• Graduate of an accredited School of Nursing with an active and unrestricted Registered Nurse license that is a member of the Nurse Licensure Compact (NLC).
• Minimum of 1 year of nursing experience.
• Current CPR certification required.

Requirements

• Demonstrated competency in patient care standards required for safe delivery of services and infusion skill sets applicable to agency programs and service needs.
• Excellent clinical assessment, interpretation, and documentation skills.
• Ability to work within a virtual team environment where the client and patient service are paramount.
• Intermediate to advanced knowledge of computer operating systems and software applications with the ability to apply knowledge in the effective use of nursing technology tools to communicate and document care provided.
• Quiet, professional in-home workplace with the ability to work autonomously which follows the Option Care Health remote worker policy.
• Previous telephonic patient support experience preferred or previous case management experience is a plus.

Physical Demand Requirements

• Fine motor skills and visual acuity required by this job include ability to see up close and from a distance, color and peripheral vision, depth perception and the ability to adjust focus.

Travel Requirements

• Ability to travel to local CMC periodically for ongoing training and competency assessment.

Preferred Qualifications & Interests (PQIs)

• Bachelor of Science in Nursing as granted by an accredited school of nursing preferred.
• 1-2 years of previous infusion nursing experience preferred.

Benefits

• 401k Retirement Savings Plan with Company Match
• myFlexPay
• Award/Recognition Programs