[Hiring] Registered Nurse Navigator @University Health

Role Description

Are you a compassionate, organized, and relationship-focused nurse who loves helping people find their way through the healthcare system? As a Care Connection Nurse Navigator, you’ll be a trusted advocate and primary point of contact for patients as they connect with care across the organization.

• Help new patients establish primary care.
• Connect patients with the right services.
• Make every step of their healthcare experience as seamless as possible.
• Combine clinical knowledge with exceptional customer service.
• Coordinate appointments and navigate referrals.
• Identify barriers to care and provide education and support.
• Connect patients with the resources they need to achieve their best possible outcomes.
• Work closely with physicians, nurses, clinical teams, and non-clinical staff.
• Promote available services and support access to myUHealth.

Qualifications

• Bachelor of Science in Nursing (BSN) or equivalent combination of an Associate Degree in Nursing (ADN) and relevant experience.
• Current Missouri Registered Nurse (RN) license.
• Minimum of three years of experience working in a healthcare setting.
• Excellent verbal and written communication skills.
• Ability to read and speak the English language.
• Proficiency in Microsoft Word and Excel.
• Current BCLS certification.
• Ability to develop and maintain strong knowledge of healthcare resources and services.
• Ability to maintain a calm and professional demeanor in a demanding, high-stress environment.
• Ability to handle patient concerns and sensitive information with tact, professionalism, and confidentiality.
• Excellent interpersonal skills with the ability to work effectively with diverse backgrounds.
• Demonstrated ability to work both independently and collaboratively.
• Professional appearance and presentation.

Requirements

• Be a Trusted Patient Advocate
• Serve as the primary point of contact for referred and newly engaged patients.
• Proactively reach out to patients who are not yet established with primary care.
• Answer incoming calls and guide patients to the appropriate area of care.
• Schedule physician appointments and help patients understand what to expect.
• Verify insurance information and ensure required pre-certifications and authorizations.
• Explain organizational policies and procedures clearly.
• Make appointment reminder calls and proactively schedule future appointments.
• Greet and guide patients to the appropriate areas of care.
• Coordinate Care Across the Healthcare System
• Assess patients’ medical needs and help coordinate care across multiple settings.
• Track laboratory and imaging results and notify patients accordingly.
• Provide timely clinical advice by telephone and electronic messaging.
• Coordinate referrals and track patients throughout the referral process.
• Facilitate the exchange of clinical information during inpatient hospitalizations.
• Provide follow-up with patients within 72 hours of discharge.
• Promote continuity of care across various services.
• Provide direct clinic patient care as needed.
• Remove Barriers & Connect Patients to Resources
• Work collaboratively to identify barriers preventing patients from accessing care.
• Develop solutions and connect patients with appropriate resources.
• Provide patient education and ongoing support.
• Help patients navigate myUHealth and other available tools.
• Promote awareness of preventative care and wellness services.
• Look for opportunities to connect patients with supportive services.
• Build Relationships & Deliver Exceptional Service
• Build and sustain strong working relationships with various teams.
• Partner with providers to accommodate patient needs and support access to care.
• Demonstrate strong collaboration and communication skills.
• Practice cultural competency in communication and support.
• Create a culture of exemplary customer service.
• Ensure care is compassionate and respectful of patient preferences.
• Document, Track & Improve
• Accurately document patient services and interactions.
• Track and manage data related to the patient navigation program.
• Generate reports related to program performance as requested.
• Participate in quality improvement initiatives.
• Identify opportunities to improve processes.
• Bring Flexibility & Leadership to the Team
• Adapt to changing priorities and approach new challenges with enthusiasm.
• Evaluate and maintain nursing practice in accordance with standards.
• Provide age-appropriate service and demonstrate necessary knowledge and skills.
• Perform other duties as assigned.
• Compliance & Professional Excellence
• Maintain current knowledge of applicable statutes and regulations.
• Comply with the organization’s Code of Conduct and Compliance Policies.
• Participate in compliance activities as directed.
• Represent the organization with professionalism and integrity.

Benefits