[Hiring] Registered Nurse Medical Virtual Assistant @Winning Assistants

Role Description

This role is ideal for an RN with hands-on medical practice experience, particularly in family medicine or internal medicine, who is comfortable working with EMRs, communicating directly with patients, and supporting day-to-day clinical workflows.

Your primary responsibilities will center around Ultralight EMR, prescription and prior authorization workflows, pharmacy coordination, and patient communication.

Responsibilities

• EMR & Clinical Support — Primary Focus
  • Become proficient in Ultralight EMR and manage assigned clinical and administrative tasks within the platform.
  • Complete all assigned EMR tasks within 24 hours (Primary KPI).
  • Support prescription refill workflows and prior authorizations.
  • Coordinate with pharmacies to confirm receipt of prescriptions and obtain medication-related updates.
  • Follow up with patients to communicate actions taken and relevant updates.
  • Respond to patient messages and emails in a timely and professional manner.
  • Learn and use the practice's supplement platform as needed.
  • Work with Hint, the payment platform integrated with Ultralight.
• Patient Communication & Front-End Support
  • Serve as a professional and articulate voice of the practice when communicating with patients, pharmacies, and other contacts.
  • Handle patient phone calls and inquiries professionally.
  • Schedule and reschedule patient appointments.
  • Provide timely follow-up on patient requests, including prescription and prior authorization-related matters.
  • Maintain clear, courteous, and professional communication across phone, email, and patient messaging.
• Email & Administrative Support
  • Help manage the practice's support email inbox.
  • Respond to non-patient-related email inquiries.
  • Triage emails and draft responses as needed.
  • Use provided FAQ resources to respond accurately and consistently to common inquiries.
• Additional Business Support - As Needed
  • Assist with Instagram posting and caption creation.
  • Conduct research related to wellness, functional medicine, and integrative medicine.
  • Download, review, and check requested information as needed.
  • Provide general business and administrative support.

Qualifications

• Registered Nurse (RN).
• Actual hands-on experience working in a medical/clinical practice, not solely general virtual assistant experience.
• Hands-on clinical experience in family medicine and/or internal medicine.
• Strong experience using EMR/EHR systems.
• Ability and willingness to learn Ultralight EMR quickly.
• Experience supporting clinical workflows and patient communication.
• Strong verbal and written English communication skills.
• Clear, professional, and confident communication over the phone and through email.
• Comfortable learning new healthcare technology and platforms.
• Reliable and able to consistently meet assigned deadlines and responsibilities.
• Able to provide consistent, longer-term commitment to the role.

Preferred Qualifications

• Previous experience using Ultralight EMR.
• Experience in primary care, functional medicine, integrative medicine, wellness, or longevity.
• Hands-on experience with prescription refills, prior authorizations, pharmacy coordination, and patient follow-ups.
• Experience supporting physicians or other medical professionals.
• Experience with email triage and healthcare-related research.
• Familiarity with social media posting and caption creation.

Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.