[Hiring] Registered Nurse, Case Manager @UnitedHealth Group

Role Description

Responsible for completing telephonic comprehensive nursing assessments, creating care plans, participating in interdisciplinary team meetings, evaluating patient care needs, and coordinating care and benefits.

• Delegates tasks as needed to professionals and para-professional employees.
• Coordinates activities and works closely with clinicians and staff to maintain efficient department functions and ensure the successful operation of the department.
• Responsible for performing operational duties as required under the supervision of the site administrator or designee.
• Familiar with the Model of Care and NCQA guidelines.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. This role manages patients within the California market and must be able to work PST business hours.

Primary Responsibilities:

• Meets telephonically with patients, patients' families, and caregivers as needed to discuss care and treatment plan.
• Outreaches patients after a hospital discharge to ensure post discharge needs are met.
• Consults with the physician and other team members to ensure that the care plan is successfully implemented.
• Uses protocols and pathways in line with established disease management and care management programs to optimize clinical outcomes and minimize unnecessary institutional care.
• Monitors and coaches patients using motivational interviewing techniques and behavioral change to maximize self-management.
• Oversees provisions for discharge from facilities, including follow-up appointments, home health, social services, transportation, etc., to maintain continuity of care.
• Works in coordination with the care team and demonstrates accountability with patient management and outcome.
• Discusses Durable Power of Attorney (DPOA) and advanced directive status with patient and PCP when applicable.
• Maintains effective communication with the physicians, hospitalists, extended care facilities, patients and families.
• Provides accurate information to patients and families regarding resources available to them through health plan benefits, community resources, and referrals.
• Participates actively in Monthly Care Management Department meetings and daily huddles.
• Documents pertinent patient information and Care Management Plan in Electronic Health Record.
• Coordinates care with central departments on assigned patient caseload, including inpatient, long-term care facilities, adult family homes, and home health agencies.
• Demonstrates a thorough understanding of the cost consequences resulting from Care Management decisions through utilization reports and systems such as Health Plan Benefits, CM dashboards and reports.
• Maintains concise and accurate documentation that supports effective and efficient management of care plans to decrease Emergency and hospital readmissions.
• Adheres to departmental policies and procedures. Uses, protects, and discloses HCP patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Participates in training all new care managers.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• Graduation from an accredited school of nursing.
• Active, unrestricted Registered Nurse license through the State of California.
• 1+ years of experience in a clinical setting or care management.
• Intermediate level experience in Microsoft products including Word, Excel, and Outlook.
• Ability to work PST business hours.

Requirements

• Bachelor of Science in Nursing, BSN (Preferred).
• Telehealth certification (Preferred).
• 3+ years of experience working in acute care (Preferred).
• 1+ years of care management, utilization review or discharge planning experience (Preferred).
• HMO experience (Preferred).
• Ability to type 45 wpm (Preferred).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment.