[Hiring] Regional Manager @Optima Medical

Role Description

The Regional Manager is responsible for overseeing the day‑to‑day operations of multiple clinics within an assigned region. This role provides hands‑on operational leadership, supports office managers, and ensures consistency across front‑ and back‑office workflows. The Regional Office Manager regularly floats between clinics, partners closely with recruiting and leadership, and acts as a point of escalation to keep clinic operations running smoothly. This role is ideal for someone who is comfortable being in the clinics, leading through influence, and owning outcomes across multiple locations.

• Oversee daily operations across multiple clinics within the assigned region to ensure consistency, efficiency, and adherence to company standards.
• Float between clinics as needed to support operations, troubleshoot issues, and maintain workflow continuity.
• Serve as the primary point of contact for office managers, providing regular check‑ins, guidance, and support.
• Assist office managers with employee performance management and disciplinary actions for support staff, in partnership with HR.
• Monitor staffing levels across clinics and communicate allocation needs to Recruiting to ensure appropriate coverage.
• Partner with Recruiting on staffing plans, pipeline needs, and onboarding timelines.
• Support provider go‑live dates by ensuring clinics are operationally prepared from a staffing and workflow standpoint.
• Work within eClinicalWorks (eCW) to support clinic workflows, operational consistency, and staff adoption.
• Serve as an escalation point for patient concerns and assist with resolution as needed.
• Identify operational gaps and recommend process improvements across clinics.
• Ensure clinics are prepared for audits, new initiatives, and organizational changes.
• Coordinate and oversee clinic productivity while proactively addressing operational gaps to support achievement of benchmark goals.

Qualifications

• Experience managing multiple locations or teams in a healthcare setting.
• Strong understanding of front‑ and back‑office clinic operations.
• Hands‑on experience working within an EHR/EMR system, preferably eClinicalWorks (eCW).
• Proven experience supporting and coaching office managers.
• Comfortable partnering with HR on employee relations matters.
• Strong organizational, communication, and problem‑solving skills.
• Ability to travel between clinics within the assigned region.
• Thrives in a fast‑paced, growing healthcare environment.

Benefits

• Leadership and mentoring.
• Resources to further career.
• Fun work environment (lunches, events, holiday parties).
• Benefits (medical/vision/dental/401k/paid holidays).
• Supportive and positive work environment.
• This role is fully remote after training has commenced.