[Hiring] Regional Lead, Clinical Excellence @Outset Medical

Role Description

The Regional Lead, Clinical Excellence will lead the clinical excellence managers in their region through account management and customer success. This role will foster relationships with the clinical excellence team, partner with customers to ensure the highest standards of patient care, and work closely with the sales team to drive the long-range plan.

• Lead the clinical excellence managers for their region
• Collaborate with the capital sales team to expand partial footprints
• Ensure the clinical excellence team is executing routine and quality customer business reviews
• Expect and demonstrate professionalism in all customer interactions
• Provide in person and/or virtual support to both customers, partners, and Outset team members
• Engage and assist in business planning, clinical, operational, and financial action planning
• Partner with key Outset stakeholders to advance the organization to meet strategic priorities
• Participate in policies and procedure creation as needed to ensure high-quality patient care
• Uplevel skillset of the clinical excellence managers
• Drive the refresh strategy
• Lead the clinical excellence team through transitioning problem accounts
• Collaborate with the marketing, clinical, service, and commercial teams to ensure alignment with the company's strategic priorities
• Partner with Sales Effectiveness on the execution of training programs for the company's medical devices
• Manage relationships with key stakeholders, including healthcare providers, professional organizations, and regulatory agencies
• Ensure compliance with all relevant regulations and standards
• Provide leadership and guidance to the clinical excellence team, fostering a culture of collaboration and continuous improvement

Qualifications

• Bachelor's degree in nursing or a related field
• Registered Nurse (RN)
• Masters of Science in Nursing (MSN) or Masters of Business Administration (MBA)
• 2+ years of nursing leadership experience in a healthcare or medical device setting
• Proficiency in compliance regulations and standards
• Strong communication and leadership skills
• Experience in developing a business plan and ROI
• Deep understanding of the health system accreditation process
• Strong process and quality improvement background
• Competent in translating data and analytics into action plans
• Ambition to leverage clinical expertise to advance the business objectives
• Display enthusiasm, ambition, and a strong work ethic
• Must show ability to excel in a high-energy, fast-paced environment
• Must be detail oriented with excellent analytical and problem-solving skills
• Must thrive in a collaborative, cross-functional work environment
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task
• Must be goal-oriented and committed to driving initiatives to resolution
• Excellent interpersonal skills with the ability to persuade decision makers
• Strong work ethic as an individual and on a team
• Working knowledge of Word, Excel, and PowerPoint applications
• Must be willing to travel extensively (up to 75%)

Requirements

• Doctorate of Nursing Practice (DNP)
• Experience in or collaboration with the medical device industry
• Functional knowledge of dialysis or other relevant medical technologies
• Advanced certifications in nursing or related fields preferred

Preferred Certifications

• Certified Nurse Executive (CNE)
• Certified Nurse Executive Advanced Board (NEA-BC)
• Certified Professional in Healthcare Quality (CPHQ)
• Certified Clinical Nurse Leader (CNL)
• Certified Medical-Surgical Registered Nurse (CMSRN)
• Critical Care Registered Nurse (CCRN)

National Salary Range

National Salary Range (Remote): $130,000 — $176,000 USD

Company Culture

At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career.

An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.