[Hiring] Referral Navigator @UnitedHealth Group

Role Description

The Referral Navigator is responsible for processing referrals from Primary Care Providers (both internal and external/network) for the purposes of obtaining specialist care by our internal/network specialty Providers.

• Building, submitting, processing, and scheduling referrals from primary care providers.
• Confirming all necessary documents and information have been provided.
• Sending back for additional information when necessary.
• Cancelling referrals that do not meet criteria or lack necessary information within a specified time frame.
• Forwarding questionable referrals to MD review.
• Accepting referrals and determining if they meet outsource or overflow criteria.
• Handling paperwork, faxing, scanning, and making multiple telephone calls.
• Direct face-to-face contact with multiple patients.

Schedule: Monday to Friday from 8:00 am to 5:00 pm. You will enjoy the flexibility to telecommute from anywhere within the U.S.

Qualifications

• High School Diploma/GED (or higher).
• CPR certified or able to obtain certification within 30 days of employment.
• 2+ years of experience working in a health-related field.
• 2+ years of experience working with Electronic Medical Records (EMR) and/or Practice Management Software systems.

Requirements

• 1+ years of experience and/or training as a Medical Assistant (preferred).
• Bilingual in English/Spanish (preferred).
• Excellent communication skills and phone etiquette.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).