[Hiring] Reading Room Assistant @Highmark Health

Role Description

This role will be responsible for communication for the reading rooms, workflow and image management, information dissemination, and administrative support.

• Communication Hub: Serve as the primary point of contact for the reading room, triaging a high volume of incoming phone calls, pages, and messages from referring physicians, emergency department staff, and technologists. (35%)
• Workflow Management: Monitor imaging worklists, prioritize urgent cases (e.g., trauma, stroke codes), and ensure all necessary prior images, patient history, and clinical documentation are available for the radiologist's review. (25%)
• Information Dissemination: Relay critical or urgent test results to clinicians and document all communications according to regulatory standards. (15%)
• Image Management: Coordinate the retrieval, transfer, and uploading of outside patient images/studies into the local Picture Archiving and Communication Systems (PACS) if not already completed by department secretary. (15%)
• Administrative Support: Manage email correspondence, maintain on-call lists for radiologists, assist with patient scheduling or registration, and perform other general office duties like stocking supplies and light equipment troubleshooting. (10%)
• Other duties as assigned or requested.

Qualifications

• Required: High School/GED
• Substitutions: 5 years relevant experience
• Preferred: Associate's degree
• Prior experience in a healthcare, clinical support, emergency department, or administrative role

Requirements

• Proficiency with computer systems, including Electronic Medical Records (EMR), Radiology Information Systems (RIS), and PACS.
• Strong communication and interpersonal skills, with the ability to remain calm in fast-paced, high-stress environments.
• Knowledge of basic medical terminology and patient confidentiality laws (HIPAA).
• Excellent organizational skills and the ability to multitask and prioritize effectively.

Benefits

• Pay Range Minimum: $18.75
• Pay Range Maximum: $26.25
• Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.