[Hiring] RCM Intake Specialist @Gebbs Healthcare Solutions Inc

Role Description

• Manage inbound patient and referral inquiries from patients, families, healthcare providers, care coordinators, discharge planners, payer representatives, and other referral sources.
• Conduct standardized intake screening to determine service eligibility, payer requirements, coverage, and appropriate next steps.
• Collect and validate patient demographic, insurance, referral, and other information required to support accurate registration and reimbursement.
• Coordinate eligible patients through the intake process with the goal of completing registration and scheduling efficiently.
• Follow up on incomplete referrals, missing documentation, and outstanding intake requirements.
• Communicate clearly with patients and referral sources regarding required documentation, insurance requirements, scheduling, and next steps.

Qualifications

• Minimum of two years of experience in healthcare intake, patient access, admissions, insurance verification, or another front-end Revenue Cycle Management function.
• Prior intake, patient access, or RCM experience supporting behavioral health services is required.
• Experience verifying insurance eligibility and benefits using payer portals such as Availity, NaviNet, or similar systems.
• Working knowledge of insurance eligibility, benefits, prior authorization, and payer requirements.
• Experience working with commercial and managed care insurance plans.
• Experience using EHR, practice management, or other healthcare revenue cycle systems.
• MediCal experience preferred.
• Ability to manage multiple systems and workflows simultaneously while communicating with patients or referral sources.
• Strong verbal and written communication skills.
• Strong attention to detail and ability to maintain accurate patient and payer information.
• Working knowledge of HIPAA and healthcare confidentiality requirements.
• Ability to communicate professionally with patients, families, healthcare providers, payer representatives, and internal teams.

Requirements

• Associate degree or higher in healthcare administration, business, psychology, social work, public health, or a related field.
• Experience in patient access, admissions coordination, healthcare call center, or centralized intake operations.
• Experience working across multiple payer types and healthcare service lines.
• Experience identifying and coordinating prior authorization requirements during the intake process.
• Experience working in a performance-driven intake or patient access environment.
• Bilingual English/Spanish communication skills preferred.
• Candidate will need to be able to support a work schedule in the Pacific time zone.
• US based candidates eligible for employment without sponsorship.