[Hiring] Radiology Operations Navigator @The Ohio State University

Role Description

The Radiology Operations Navigator works within the Radiology Command Center and is primarily responsible for minimizing interruptions and improving workflow to allow Radiologists to focus on their primary clinical functions. The Radiology Command Center operates across multiple time zones, requiring staff to work evenings, overnight shifts, weekends, and holidays.

• Handle outgoing communications (notification of clinicians for critical, urgent, and unexpected findings).
• Manage incoming communications (phone call requests from referring physicians for preliminary findings and verbal consults).
• Monitor timely signing of reports and assist in monitoring turnaround times.
• Assist in QA and timely protocoling.
• Partner with outside facilities to facilitate and follow through on second-opinion read order requests.
• Support research team with research clarification orders.
• Collaborate with Imaging Informatics to ensure effective IT infrastructure.
• Report application and network issues to IT and follow through until resolved.

This position is responsible for overseeing the performance, efficiency, and reliability of radiology processes and imaging equipment to support accurate diagnoses and protect patient safety.

• Monitor compliance with internal policies and external regulatory requirements (e.g., American College of Radiology).
• Develop, implement, and maintain quality control and assurance protocols.
• Collect, analyze, and interpret data to identify trends, inefficiencies, discrepancies, or opportunities for improvement.
• Translate data into meaningful reports and performance metrics for leadership.
• Support continuous quality improvement initiatives by conducting audits and addressing workflow or imaging issues.
• Serve as a liaison between the Department of Radiology and other internal departments, as well as external facilities.
• Emphasize patient safety, including adherence to radiation safety protocols.
• Monitor patient feedback to identify areas for service improvement.
• Utilize specialized radiology and reporting tools (e.g., Nuance, Vision, IHIS, PowerScribe, PACS, Excel, Tableau).

One of the key challenges of the role is balancing the demand for rapid diagnostic turnaround times with the need to maintain rigorous quality, safety, and compliance standards across all radiology services.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• 0 years of relevant experience required.
• 0-2 years of relevant experience preferred.

Requirements

• The Radiology Command Center operates across multiple time zones, requiring staff to work evenings, overnight shifts, weekends, and holidays.

Benefits

• Assists with identifying and resolving operational concerns and ensures appropriate actions are taken.
• Reviews, screens, and triages correspondence, inquiries, and concerns to appropriate individuals.
• Provides technical and administrative guidance.
• Researches, collects, and compiles information to develop complex departmental reports.
• Serves as liaison for the Radiologist and various departments and/or colleges.
• Independently provides support for outside reads ensuring images are uploaded appropriately.
• Assists with training and support of workflow to radiologists, fellows, and residents.
• Monitors and notifies radiologist of outstanding studies exceeding service level agreements.
• Sends reminders to radiologists with overdue unsigned reports.
• Acts as a liaison for all wet reads or STAT requests.
• Reviews reading room work lists and assures all studies are read promptly.
• Assists technologists with protocols and notifies radiologists when needed.
• Assures all protocols are completed within departmental guidelines.
• Other duties as assigned.

Company Description

The Ohio State University is an equal opportunity employer, including veterans and disability.