[Hiring] PT RN Telehealth After Hours Triage @UnitedHealth Group

Role Description

A registered nurse who is responsible for incoming calls from patients, physicians, and healthcare organizations. Using the nursing process and software protocols, the nurse will assess the patient and based upon Triage guidelines, will offer appropriate options for care. The nurse will facilitate referrals to primary care providers, specialists, healthcare facilities, and community resources. The nurse will facilitate communication with providers and healthcare organizations as appropriate.

Schedule for this part-time position: 6am-8am M-F; 8-6:30pm every Saturday.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Provide accurate and complete information about available resources.
• Records significant health history for caller.
• Assign relevant health risk tag(s) to caller.
• Demonstrates excellent communication skills.
• Maintains a customer-driven professional attitude.
• Close call by thanking caller and offering service for future inquiries for 90 percent of inbound calls.
• Functions as an interdependent and supportive team member, as well as a team leader, providing direction and established resources.
• Facilitated productivity, team building, and high team morale in the clinic.
• Maintains a sense of pride and “ownership” for the program.
• Demonstrates knowledge and expertise in triaging callers properly such that all callers receive a timely and appropriate response.
• Introduces self and service with each inbound call.
• Consistently communicates in a professional and courteous manner while maintaining a calm and purposeful demeanor.
• Accepts incoming calls from patients who request assistance with acute or chronic medical issues.
• Establishes and maintains a positive rapport with callers and/or family members as an advocate to assist them through the healthcare system.
• Complete registration information and/or confirm current patient data for all inbound calls.
• Consistently and accurately records patient complaints, symptoms, and problems as well as nursing assessment following departmental documentation guidelines.
• Directly addresses and seeks to rectify complaints or concerns from all callers while documenting and forwarding them to management.
• Duties and responsibilities that are performed in the telephone consultation department require the ability to analyze information of a complex nature; the ability to organize and prioritize multiple conflicting complex tasks; and the ability to solve problems and make decisions quickly.
• The position involves two-way communication with patient’s families, caregivers, physicians, and operators—often when all parties are under pressure.
• Is organized, able to set priorities.
• Remains calm and purposeful, responds competently when giving direction to callers on emergent or chaotic situations.
• Refers inquiries to appropriate source.
• Assumes responsibility for remaining current on job-related knowledge and skills and ongoing education/in-service/credentialing/certification requirements in accordance with policy and procedures.
• To be familiar with all equipment and demonstrate the ability to utilize equipment and resources in a cost-effective and safe manner.
• Utilizes knowledge in referencing the appropriate triage guideline for 100 percent of callers.
• Facilitates appropriate disposition based on assessment information, triage parameters, and clinical judgment.
• Creates progress notes that document the assessment, information provided, and the disposition in the event that a pertinent database resource document does not exist.
• Documents all inquiries for medico-legal/statistical purposes.
• Schedules call-back within 24 hours for 10 percent of all emergency referrals to determine compliance with recommendations.
• Performs related duties as required.
• Participates in committees and in meetings for improvements in telephone nursing.

Qualifications

• Associates of Applied Science in Nursing.
• RN from an approved school of nursing with current license to practice professional nursing in the State of Texas.
• 5+ years of progressive clinical RN experience in acute care setting for adult and/or pediatric patients.
• Basic PC skills including Windows Operating System.
• Typing skills of 30 WPM.
• Excellent communication skills.

Requirements

• Bachelor of Science in Nursing (preferred).
• 3+ years of RN experience in an Emergency Department (preferred).
• 1+ years of Triage nurse experience (preferred).

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• The hourly pay for this role will range from $29.00 - $52.00 per hour based on full-time employment.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.