[Hiring] Psychiatry Medical Virtual Assistant @Winning Assistants

Role Description

We are looking for an experienced Medical Virtual Assistant with U.S. healthcare experience to support a growing psychiatry and mental health practice with two clinic locations. This role has three primary areas of focus:

• Clinical note-taking and documentation for the Bellevue clinic, supporting approximately 25–30 patients per week
• Insurance verification and eligibility checks for the Lynnwood clinic, currently supporting approximately 10 patients per week
• Patient communication and phone management for the Lynnwood clinic, including inbound and outbound calls, patient follow-ups, and virtual receptionist support

You will also provide secondary support with billing documentation, EHR workflows, and general medical administrative tasks as needed.

The practice provides in-person and telehealth psychiatric services to children, adolescents, young adults, and families, including psychiatric evaluations, medication management, ADHD treatment, and support for various mental health conditions.

Qualifications

• Previous U.S. healthcare experience, preferably in psychiatry, mental health, or behavioral health
• Strong clinical note-taking/documentation experience with excellent attention to detail
• Experience with insurance verification and eligibility checks
• Familiarity with medical billing workflows and billing-related documentation
• Experience using EHR/EMR systems; AdvancedMD and Tebra experience is highly preferred
• Strong English communication skills with professional and compassionate patient phone etiquette
• Knowledge of HIPAA compliance and patient confidentiality
• Organized, reliable, proactive, and comfortable managing multiple clinical and administrative tasks
• Able to work the required Pacific Time schedule

Requirements

• Must speak and write English clearly and professionally
• Must have relevant work experience
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
• Must be available to attend video meetings with camera on when required

Technical Requirements

• Computer: Reliable laptop or desktop computer
• Internet: Stable high-speed internet connection (minimum 25 Mbps)
• Audio: Noise-canceling headset
• Video: Working webcam for virtual meetings
• Workspace: Quiet and professional work environment

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance