[Hiring] Psychiatric Virtual Assistant @HelpSquad, LLC

Role Description

This is a remote position. We are looking for a full-time Virtual Assistant to support a solo psychiatric nurse practitioner practice. This is a full-cycle healthcare VA role covering both patient communication and billing/insurance tasks. The ideal candidate has experience in a psychiatric or behavioral health practice, can work independently with minimal supervision, and is comfortable handling sensitive patient communications.

Strong spoken English and a professional, warm phone manner are essential, as you will communicate directly with patients, pharmacies, insurance companies, and therapists. You should also be comfortable handling messages that may involve refills or crisis-related concerns and know when to follow escalation protocols.

Key Responsibilities

• Front End
  • Handle patient calls, messages, and scheduling
  • Assist with new patient onboarding
  • Triage patient messages, including refills and sensitive/crisis-related concerns
  • Communicate with patients, pharmacies, insurance companies, and therapists
  • Maintain accurate patient documentation in Valant
• Back End
  • Verify insurance eligibility and benefits
  • Handle claims and EOB follow-up
  • Collect patient payments
  • Follow up on outstanding balances
  • Communicate with insurance companies regarding claims and coverage
  • Assist with credentialing and payer panel tasks as needed

Qualifications

• Previous experience as a Medical VA, Psychiatric VA, or Behavioral Health VA
• Psychiatric or behavioral health experience strongly preferred
• Experience with medical billing, insurance verification, claims, and EOBs
• Strong spoken and written English
• Professional and confident phone communication
• Excellent reading comprehension and attention to detail
• Comfortable handling sensitive patient information
• Able to work independently and manage tasks without constant supervision
• Strong follow-through and organization

Requirements

• The ideal candidate will have experience with Valant EMR and Spruce along with prior experience in a behavioral health or psychiatric practice.
• Experience in this setting is strongly preferred due to the unique workflows involved, including controlled medications, refill schedules, and sensitive or crisis-related patient communications.
• Candidates should also have full revenue cycle experience in a small or solo practice, with experience managing both front- and back-office responsibilities rather than working exclusively within a specialized function.
• Strong spoken English is required for live communication with patients, insurance companies, and pharmacies.
• This role also requires a high level of independence, organization, and ownership, as the practice operates with a very small team and minimal day-to-day supervision.

Benefits

• Compensation & Payments
  • Competitive hourly rate
  • On-time payments, every time
  • Payments processed via Wise
• Training & Support
  • Direct client training provided — you are never thrown in blind
  • Dedicated Account Manager as your point of contact
  • Stable, long-term placement with a growing U.S.-based company
  • Exposure to a wide range of modern SaaS platforms
  • Potential for increased responsibilities as the company scales
  • Tenure recognition for long-term team members
  • Clear escalation paths — you always know who to go to
• Work Environment
  • 100% remote — work from home
  • U.S.-based company with structured operations
  • Stable, long-term account placements (not gig-style work)
  • Supportive team culture across all accounts
• Growth & Experience
  • Build your U.S. industry experience
  • Exposure to multiple practice types and platforms
  • Potential for increased hours or additional accounts based on performance
  • Strengthen your resume with verified, legitimate U.S. client experience
• Recognition
  • Tenure recognition for long-term team members
  • We value loyalty and recognize those who grow with us