[Hiring] Psychiatric / Behavioral Health Medical Virtual Assistant @Winning Assistants

Role Description

Our client is seeking a reliable, detail-oriented, and proactive Medical Virtual Assistant with psychiatric or behavioral health experience. This role will primarily focus on:

• Chart and note preparation
• EHR support
• Behavioral health documentation
• Administrative tasks
• Marketing/content support

Key Responsibilities

• Chart & Note Preparation
  • Prepare patient charts and clinical notes before scheduled appointments.
  • Review and organize relevant patient information for provider use.
  • Assist with clinical documentation and chart preparation.
  • Ensure patient records and documentation are complete, accurate, and properly organized.
  • Support behavioral health documentation workflows.
• EHR Support & Administrative Documentation
  • Manage and maintain patient records within the Tebra EHR system.
  • Assist with EHR documentation and administrative chart management.
  • Update patient information and documentation as needed.
  • Maintain accurate and organized electronic medical records.
  • Handle confidential patient information in accordance with applicable privacy and HIPAA requirements.
  • Provide additional administrative support as assigned.
• Marketing & Content Support
  • Create and update blog posts, newsletters, and website content.
  • Assist with content creation for Facebook and Telegram.
  • Help maintain consistent and professional online content for the practice.
• Communication Support
  • Use communication and CRM platforms such as Slack, Salesforce, WhatsApp, and Skype.
  • Handle inbound and outbound phone calls during a later phase of the role. Phone responsibilities will not begin immediately.

Qualifications

• Experience using Tebra is strongly preferred.
• Substantial experience using similar medical or behavioral health EHR systems is encouraged.
• Previous experience working in a psychiatric or behavioral health practice is highly preferred.
• Strong medical or healthcare administrative background.
• Experience preparing patient charts, clinical documentation, or medical records.
• Strong understanding of patient confidentiality and HIPAA requirements.
• Excellent written and verbal English communication skills.
• Ability to understand and follow instructions with minimal supervision.
• Highly organized with exceptional attention to detail.
• Reliable, responsive, dedicated, and proactive.
• Strong work ethic and commitment to producing accurate, high-quality work.
• Comfortable learning new systems and workflows quickly.
• Filipino Virtual Assistants are preferred based on the client's communication and team-fit requirements.

Preferred Qualifications

• Medical scribe experience.
• Experience with Itizo or a comparable behavioral health EHR.
• Previous administrative experience supporting psychiatrists, behavioral health providers, or other healthcare professionals.
• Experience creating healthcare-related blogs, newsletters, website updates, or social media content.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.