[Hiring] Prior Authorization Nurse Associate LPN/LVN @CVS Health

Role Description

This position is a 100% remote, work from home in the USA opportunity and will not be patient facing. The Licensed Practical Nurse (LPN)/Licensed Vocational Nurse (LVN) will provide processing and communication of Commercial Prior Authorizations (PA) reviewed by the Commercial PA team for Pharmacy benefits. This is a high production role with required metrics.

The Licensed Practical Nurse (LPN) will provide processing and communication of Commercial Prior Authorizations (PA) reviewed by the Commercial PA team for Pharmacy benefits. Reporting to the Pharmacy Operations Manager, working with physician office staff and customer service, admissions, and pharmacy operations departments to communicate referral status. Responsibilities include:

• Answering inbound phone calls
• Processing cases
• Loading authorizations
• Making follow-up phone calls
• Maintaining complete and accurate documentation of all necessary information
• Computer system data entry, data management, and reporting

Qualifications

• Minimum 2 years clinical experience as an LPN/LVN
• A LVN (Licensed Vocational Nurse) or LPN (Licensed Practical Nurse) that must hold an unrestricted license in their state of residence or a compact license
• Prior authorization experience or Case Management experience
• 3+ years prior related clinical work experience
• Experience using MS Office and other Windows-based computer applications and phone use
• Digital charting
• Managed care or health plan previous experience
• Call center experience
• Multi-tasking experience
• Prior remote experience preferred
• Case Management experience preferred
• Prior authorization experience
• High production experience
• Excellent organizational skills
• Strong detail orientation

Requirements

• Review criteria-based prior authorizations following policy and procedure
• Provide internal nurse support to the PA team and member services department
• Refer cases not meeting clinical criteria to the Pharmacist and MD team(s)
• Shift priorities while exhibiting a high level of urgency with all calls and assignments
• Work with pharmacists, other clinical colleagues, healthcare professionals, and members
• Follow all prior authorization procedures to guarantee an accurate process on each prior authorization
• Complete other PA assignments as delegated by the PA leadership team
• Utilization of clinical skills to support the documentation and communication of medical services and prior authorization determinations
• Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment
• This position involves sedentary work with periods of sitting, talking, listening
• Work requires sitting for extended periods, talking on the telephone, and typing on the computer
• Position requires proficiency with computer skills which include navigating multiple systems and keyboarding
• Excellent communication skills, both written and verbal
• Must have regular and predictable attendance
• Performs and handles inbound and outbound phone calls with technicians, prior authorization team members, physicians, healthcare providers, and/or patients to facilitate prior authorization requests, answer inquiries, and/or resolve calls with a one call solution
• Performs other related projects and duties as assigned, including attending training sessions and development meetings

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families
• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources, based on eligibility