[Hiring] Principal, Clinical Quality @Headway

Role Description

At Headway, we're building the future of behavioral health quality and safety. We're hiring a Principal for Clinical Quality to spearhead our clinical quality monitoring initiatives and lead our Ongoing Professional Practice Evaluation Program for our network of NPs and MDs/DOs. You'll work cross-functionally with Operations, Compliance, Product, Engineering, and other teams to build robust clinical quality frameworks and optimize chart review workflows. This is an exceptional opportunity to reimagine how behavioral health quality is defined and measured at a rapidly scaling, mission-driven company.

• Lead Headway's clinical quality strategy, developing protocols and processes that uphold safety, efficiency, and effectiveness standards for the practice.
• Build and scale our Professional Practice Evaluation programs, directly improving clinical outcomes across our provider network of NPs and MDs/DOs.
• Conduct routine chart reviews and monitoring, providing feedback to clinicians and creating remediation plans for documentation concerns.
• Collaborate with Operations team to develop automated quality monitoring systems.
• Supervise clinical teams and peer reviewers, building clinical oversight capabilities as we scale.
• Partner with cross-functional teams to optimize workflows and create scalable feedback systems for providers.

Qualifications

• You are a licensed Psychiatric Mental-Health Nurse Practitioner (PMHNP) with 6+ years of post-graduate experience in both clinical practice and fast-paced business environments.
• You have extensive experience completing quality chart reviews and audits for healthcare organizations, with a track record of training others on clinical documentation standards.
• You are a thought leader passionate about reimagining behavioral health quality, ideally with experience across traditional healthcare organizations, public health systems, and/or healthcare startups.
• You thrive as a collaborator, building bridges between clinical strategy and product, operations, and business teams.
• You are a strategic first-principles thinker who can decompose complex problems into clear strategies and actionable plans.
• You have experience supervising clinicians or large provider teams, with strong performance management skills.
• You are motivated by the opportunity to improve access to high-quality behavioral healthcare at scale.

Compensation and Benefits

The expected base pay range for this position is $169,600 - $265,000, based on a variety of factors including qualifications, experience, and geographic location.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development