[Hiring] Primary Care Access Clinician @OUTER CAPE HEALTH SERVICES INC

Role Description

As a Patient-Centered Medical Home (PCMH), we are committed to providing accessible, high-quality, team-based care. Reporting to the Chief Medical Officer, the Remote Primary Care Access Clinician serves as a vital clinical extension of the interdisciplinary care team, focusing primarily on virtual access and inbox management. By efficiently managing the in-basket and conducting telehealth visits, this role ensures continuity of care, improves patient outcomes, and supports the broader OCHS team-based care model.

A typical day consists of approximately 50% telehealth visits with patients and 50% in-basket management and other virtual support.

Essential Functions

• Serve as a member of the primary care team, providing telehealth and virtual support to an in-person primary care team.
• Engage in regular and ongoing communication regarding the health of the population managed.
• Utilize EPIC and a range of tools to maximize communication with patients and team members.
• Collaborate with the Chief Medical Officer, Senior Medical Director, and nursing staff regarding the daily schedule.
• Demonstrate flexibility and willingness to adapt based on daily patient needs.
• Keep accurate, complete, legible, and timely medical and other records and files as required by law, which shall become and remain the sole property of OCHS.
• Participate in peer review and patient care audits for quality assurance and utilization review to maintain and improve patient standards of excellence.
• Maintain knowledge of current developments in specialty to enhance professional expertise, to include keeping current Board Certification and complete CME as needed to maintain licensure.
• Maintain a productive and professional working relationship with other clinicians and healthcare professionals within and out OCHS.
• Engage respectfully with OCHS administrative and support staff.
• Perform care in accordance with all applicable state and federal laws, professional standards, and OCHS policies and procedures.
• Other related duties and projects as assigned.

Core Competencies / Core Clinical Competencies

• Provide patient care that is compassionate, appropriate, and effective for the treatment of and promotion of health.
• Demonstrate knowledge about established and evolving biomedical, clinical, and cognate (e.g., epidemiological and social-behavioral) sciences and the application of this knowledge to patient care.
• Investigate and evaluate patient care practices, appraise and assimilate scientific evidence, and improve patient care practices.
• Express interpersonal and communication skills that result in effective information exchange and teaming with patients, patients’ families, and professional associates.
• Exemplify a commitment to carrying out professional responsibilities, adherence to ethical principles, and sensitivity to a diverse patient population.
• Signify an awareness of and responsiveness to the larger context and system of health care and the ability to effectively call on system resources to provide care that is of optimal value.

Qualifications

• Licensure: Practice within the scope of licensure and certification consistent with Massachusetts law.
• Physician Applicants: M.D. or D.O., board certification or eligibility in an appropriate specialty.
• NP/PA Applicants: Graduation from an accredited program and current certification.
• Supervision: Advanced Practice Clinicians (NPs/PAs) must maintain appropriate supervision/collaborative agreements.
• Mandatory Regulatory Credentials: Valid and unrestricted license to practice in the Commonwealth of Massachusetts, BLS certification, and valid DEA registration and prescribing authority as applicable.
• Program Eligibility: Eligible to participate in Medicare, Medicaid, and other third-party payer programs.
• Team Orientation: Excellent interpersonal skills, communication skills, organizational abilities, computer experience, and the ability to work within a collaborative team setting with a commitment to the PCMH model.
• Cultural Competence: Ability to work effectively in a culturally diverse environment and serve a seasonal, community-based population.
• Excellent written and verbal communication skills – bi-lingual helpful.
• Proficiency in computer skills including EPIC, Outlook, Microsoft office, OneDrive, electronic health records and other standard office software.
• Ability to adhere to strict confidentiality standards.
• Demonstrated ability to work effectively both as a team member and independently.