[Hiring] Pre Service IV Auth Specialist @MultiCare Health System

Role Description

The Pre-Service IV/Auth Specialist is responsible for completing pre-authorization by patient type and anticipated healthcare service, which includes:

• Verifying insurance information (eligibility and benefits)
• Validating referrals and prior authorizations
• Submitting and monitoring pre-authorizations while meeting daily productivity and quality standards

This role acts as a resource regarding front end workflows, authorizations, and insurance plan guidelines; secures financial resources and ensures financial clearance for healthcare services provided to patients; communicates Advance Beneficiary Notice (ABN) issues to referring providers; works with referring providers to resolve pre-service authorization denials; and serves as a functional expert for peers across Patient Access and clinical areas as it relates to financial clearance.

This position requires the ability to interpret medical guidelines, benefits, policies, and procedures to ensure financial clearance and the efficient operation of patient healthcare services.

• Secure pre-authorizations from insurance companies for a broad range of services, including office visits, in-office procedures and injections, diagnostic and advanced imaging studies, and therapy sessions.
• Respond to clinical inquiries through insurance portals to support timely authorization approvals.
• Review medical records and supporting documentation to ensure complete and accurate submission for ordered services.
• Evaluate and process medical authorization requests efficiently to facilitate uninterrupted patient care.
• Communicate effectively with healthcare providers, insurance carriers, and patients to gather and relay information necessary for authorization decisions.
• Meet established daily productivity standards to maintain operational efficiency and accuracy in authorization workflows.
• Perform essential registration tasks such as loading insurance details, filing orders, and verifying eligibility.
• Maintain a high level of accuracy to reduce the risk of insurance claim denials and ensure financial clearance for patients.
• Serve as a subject matter expert on referrals, authorizations, and insurance plan guidelines within the MultiCare Health System.

Qualifications

• Minimum two (2) years of experience in pre-authorization, referral coordination, or in insurance billing, admitting, or registration within a healthcare setting
• Customer service experience in healthcare
• Proficiency in medical terminology, validated by examination
• Experience reviewing medical policies and interpreting CPT and HCPCS codes in alignment with payer guidelines
• Completion of a health vocational program (e.g., Medical Assistant, Medical Billing & Insurance) preferred
• One (1) year of post-secondary business or college coursework preferred
• Certification from the National Association of Healthcare Access Management (NAHAM) preferred

Requirements

• Minimum two (2) years of experience in pre-authorization, referral coordination, or in insurance billing, admitting, or registration within a healthcare setting
• Customer service experience in healthcare
• Proficiency in medical terminology, validated by examination
• Experience reviewing medical policies and interpreting CPT and HCPCS codes in alignment with payer guidelines
• Completion of a health vocational program (e.g., Medical Assistant, Medical Billing & Insurance) preferred
• One (1) year of post-secondary business or college coursework preferred
• Certification from the National Association of Healthcare Access Management (NAHAM) preferred

Benefits

• Rooted in the local community
• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life
• Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other
• Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued
• Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. The pay scale is $19.51 - $28.08 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.