[Hiring] Practice Liaison, Chronic Therapies @Option Care Health

Role Description

The Practice Liaison, Chronic Therapies is responsible for improving referral-to-start conversion, and managing relationships with healthcare providers across chronic therapy programs, with a focus on specialty and infusion therapies. This role serves as a key connection point between providers, patients, and internal teams. The individual uses data, insights, and proactive account management to improve access, remove barriers, and deliver a strong provider and patient experience.

Job Responsibilities

• Key Responsibilities
  • Build and maintain strong relationships with physicians, clinics, and referral sources
  • Act as a trusted advisor on services, referral processes, and therapy options
• Referral Optimization & Execution
  • Assess referral workflows and identify barriers to timely patient starts
  • Partner with Sales, Intake, Pharmacy, and Operations to resolve issues
  • Improve referral-to-start timelines, conversion rates, and provider satisfaction
  • Serve as a primary point of contact for key accounts
• Provider Engagement
  • In partnership with Chronic Account Executive, execute outreach through calls, virtual meetings, and targeted campaigns
  • Identify and convert new referral opportunities
  • Partner with field sales to expand reach and coverage
• Data, Reporting & Continuous Improvement
  • Track account performance, referral trends, and growth opportunities
  • Use CRM and internal systems to manage activity and results
  • Participate in provider business reviews and performance discussions
  • Recommend process improvements based on data and feedback
• Patient & Provider Experience
  • Support providers with education on referral requirements and processes when requested by the Chronic Account Executive
  • Guide patients and providers through onboarding and access questions when needed
  • Represent the organization at community and professional events
• Cross-Functional Collaboration
  • Work closely with Sales, Operations, Pharmacy, and Intake teams
  • Support referral flow management when needed
  • Contribute to solving operational challenges that impact growth

Qualifications

• High school diploma or equivalent is required
• 3+ years of experience in one or more of the following:
  • Pharmacy operations
  • Nursing Operations
  • Patient Onboarding
  • Revenue Cycle Management
• Demonstrated ability to build relationships and drive measurable outcomes
• Strong communication, problem-solving, and organizational skills

Requirements

• Experience establishing and maintaining relationships with individuals at all levels of the organization
• Experience growing referral provider relationships and partnerships
• Experience providing High Level/White Glove customer service to internal and external customers
• Proficient computer skills, including Microsoft Windows-based programs, Power Point, Excel, Word
• Experience in identifying operational issues and recommending process improvements
• Ability to evaluate information and make decisions or take actions to problem solve or reach a goal
• Strong interpersonal and communication skills
• Strong organization and planning skills with ability to make/deliver presentations

Travel Requirements

• Minimal travel (up to ~20%)
• Primarily remote with virtual engagement

Preferred Qualifications & Interests (PQIs)

• Bachelor’s degree in Business, Healthcare, Life Sciences, or related field
• Experience in specialty pharmacy, infusion therapy, or chronic disease management
• Knowledge of referral workflows, intake/admissions, or reimbursement processes
• Background working with physician offices, hospitals, or care coordination teams
• Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.)
• Experience managing complex or multi-stakeholder accounts

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs