[Hiring] Practice Coordinator, Mental Health @Teladoc Health

Role Description

The Mental Health Practice Coordinator will report directly to the Practice Manager, providing direct administrative and project support for our growing 24/7 telemedicine practices. Primary responsibilities will include:

• Coordinating physician schedules, patient rescheduling, referral, and prior authorization support.
• Assisting in implementation and roll out of new product offerings.
• Ensuring that staff physicians feel supported in their day-to-day role in virtual healthcare.

The candidate will work closely with stakeholders across Teladoc Health, including:

• Provider Relations
• Physician Credentialing
• Planning and Delivery
• Clinical Operations Care Team

Essential Duties and Responsibilities:

• Monitors providers’ schedules to ensure efficient patient scheduling and timely patient flow.
• Schedules/Reschedules Physician clinics as needed.
• Aids in referral management and billing processes; acts as a resource for clinicians and Care Team staff.
• Obtains referrals as instructed by providers; completes prior authorizations as needed.
• Provides administrative and technical support to physicians for CME, financial reimbursement, licensing, and other tasks as assigned.
• Answers provider requests and escalates appropriately to ensure timely information is provided.
• Supports new physician onboarding by monitoring credentialing and training progress.
• Partners with the credentialing team to manage physician license approvals, renewals, and expirations.
• Provides ongoing feedback to manager regarding training needs, physician performance, and process improvement.
• Assists operations leadership and medical director with department staff meeting agendas, attendance, minutes, and follow-up items.
• Participates in performance improvement projects and may perform other similar and related duties as required.
• Complies with company policies and procedures.
• Other duties, as needed.

Qualifications

• Ability to function in a fast-paced environment and meet deadlines.
• Well-organized and a self-motivator.
• Works well with others and is a team player.
• Interacts effectively with staff, employees, managers, and physicians.
• Must be able to generate reports and documents.

Requirements

• High School Diploma required; Bachelor's degree preferred.
• 2-4 years' experience in related industry.
• 2-4 years of healthcare experience required, preferably in a mental health department.
• Excellent oral and written communication skills.
• Customer service oriented.
• Previous experience directly supporting physicians.

Benefits

• Base salary range: $20 - $25/hourly.
• Eligible for a performance bonus and benefits (subject to eligibility requirements).
• Accrue 5.84 hours of PTO for each bi-weekly pay period during the first year.
• Receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually (for full-time positions).