[Hiring] Practice Assistant @Midi Health

Role Description

We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity.

Core Responsibilities

• Clinical Documents & Chart Management:
  • Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows.
  • Ensure accurate filing in the EMR and proper follow-up action.
• Administration of Phone & Messaging:
  • Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols.
• Medical Records Coordination:
  • Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data.
  • Communicate follow‑ups to patients or providers as needed.
  • Coordinate Midi requests for external records.
  • Responsible for all medical records-related steps for any Midi Health SOPs that involve them.
• Slack Channel Operations:
  • Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols.
• Referrals Processing:
  • Initiate, track, and confirm referrals and consult orders.
  • Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion.
  • Track status until receipt confirmation and close the referral loop.
• Post‑Visit Documents:
  • Perform all workflows that cover all document delivery to patients after their visit.
  • These workflows are the safety net from our automated process.

Qualifications

• Experience in telehealth operations, medical assistant support, or virtual healthcare administration
• Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
• Strong organizational skills with high attention to detail
• Excellent written and verbal communication
• Healthcare terminology and HIPAA compliance knowledge
• Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)

Requirements

• Certified Medical Assistant Administrative (CMAA) or equivalent (preferred)
• Experience handling referrals and prior authorizations (preferred)
• Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations (preferred)

Benefits

• Compensation: $20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables.
• Opportunity to join a fast-growing, mission-driven healthcare startup
• Health, dental, and paid time off benefits
• 100% remote work environment