[Hiring] Point of Contact, Nurse @Chesapeake Urology

Role Description

The Nurse Point of Contact supports our practice by providing remote nursing triage, patient communication, and clinical support. This role manages incoming patient messages, assesses symptoms and treatment-related concerns, provides patient education, and ensures timely communication with providers. The Nurse POC is essential in maintaining high-quality patient care, supporting provider workflows, and ensuring compliance with HIPAA and organizational standards.

• Accurately and efficiently processes incoming patient messages including triaging calls and responding appropriately per policy.
• Documents all patient interactions and clinical communications in the EMR to ensure proper disposition for physician review.
• Contact patients at the physician’s direction to provide results, arrange treatment, or discuss clinical status.
• Assess patient symptoms, post-procedure issues, and medication side effects, escalating concerns appropriately.
• Explain procedures and provide educational materials related to treatment or diagnosis.
• Communicate with physicians regularly to clarify preferences and provide updates on patient status.
• E-scribe medications and order tests according to physician protocols (per scope of practice and state licensure).
• Complete patient forms and documentation requiring clinical input, including FMLA and insurance-related requests.
• Assist with clinical portions of insurance appeals and prior authorizations as directed by providers.
• Facilitate scheduling of any needed office appointments, local procedure injections, external labs and radiology.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Must hold a current and valid RN license.
• Minimum 2 years of nursing experience required, urology or oncology experience preferred.
• Experience in clinical triage, patient education, and remote patient support preferred.
• Experience with electronic medical records (EMR/EHR) required; OncoEMR preferred.
• Strong clinical judgment and decision-making skills in patient care.
• Excellent verbal and written communication skills for patient and provider interactions.
• Ability to assess patient symptoms, side effects, and post-treatment concerns accurately.
• Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
• Strong organizational skills and ability to manage multiple remote tasks efficiently.
• Collaborative, team-oriented mindset with a patient-centered approach.

Requirements

• Remote, office-based role requiring prolonged periods of sitting and computer use.
• Ability to communicate clearly via phone, video, and electronic messaging.
• Occasional lifting or handling of documents or patient charts (up to 20 pounds).
• Visual and auditory ability to review electronic records and monitor patient communications.
• Reasonable accommodations will be provided as required by law.

Benefits

• Competitive compensation and a healthy work-life balance.
• Outstanding benefits package, including health, dental, and vision insurance.
• Tuition reimbursement and employee assistance programs.
• Corporate discounts and paid time off.
• More than a job; a rewarding career with purpose.

Company Description

At Chesapeake Urology, we believe our people are the foundation of our success. When you join our team, you become part of an organization committed to exceptional patient care, clinical excellence, innovation, and continuous growth. We foster a collaborative and supportive culture where employees are valued, empowered, and encouraged to make a meaningful impact every day.