[Hiring] Physical Therapist / PTA – Telehealth Intake @Ignite Human Capital

Role Description

Are you a licensed California Physical Therapist (PT) or Physical Therapist Assistant (PTA) who excels at patient education, empathetic listening, and connection, but wants a break from heavy hands-on patient treatment? Pelvic Path Physical Therapy™ is seeking an articulate, warm, and professional Remote PT or PTA to conduct virtual Discovery & Intake Calls for prospective patients. You will serve as the welcoming, trusted first point of contact—providing clinical education, addressing hesitations, explaining our care model, and guiding prospective patients to schedule their comprehensive 1-on-1 evaluation with our clinical team.

Key Responsibilities

• Conduct Educational Discovery Calls: Host pre-scheduled, non-diagnostic virtual consultations with prospective patients to discuss how pelvic health physical therapy can help their concerns.
• Authentic Patient Engagement: Utilize our core call frameworks as a foundation, while adapting language to fit your own conversational style and genuine clinical voice—no robotic sales scripts.
• Patient Education & Triage: Provide accurate, high-level education regarding pelvic health care (pregnancy, postpartum, bowel/bladder, pelvic pain, post-surgical) while maintaining strict scope-of-practice boundaries.
• Lead Engagement & Nurturing: Reconnect with past inquiries, cancellations, and warm leads via phone, email, and text to guide them toward care.
• EMR & CRM Tracking: Accurately log call notes, patient concerns, and follow-ups in our EMR platform to ensure a seamless transition to the evaluating clinician.

Scope of Practice & Compliance Safeguards

• This role is designed for patient education, practice navigation, and clinical triage.
• No Diagnostic Evaluations: Staff in this role do not perform diagnostic evaluations, formulate plans of care, or provide individualized medical treatment during intake calls. All diagnostic evaluations are conducted in-person/1-on-1 by our evaluating Physical Therapists.
• Supervision: PTAs operating in this role work under the direct oversight and direction of a licensed California Physical Therapist in full compliance with Physical Therapy Board of California guidelines.

Qualifications

• Active, unrestricted California Physical Therapist (PT) or Physical Therapist Assistant (PTA) License (Required).
• Comfortable discussing pelvic floor health (pregnancy/postpartum, bowel/bladder, pelvic pain, sexual wellness, post-prostatectomy) with warmth, empathy, and professional discretion.
• Strong interpersonal skills with the ability to lead a caring, consultative conversation that helps hesitant callers commit to booking an evaluation.
• Proficient in navigating EMR systems, CRM tools, scheduling software, and Google Workspace.
• ~20 hours/week flexibility, with occasional evening availability based on patient booking trends.

Benefits

• 100% Remote: Work from home with flexible scheduling.
• Warm Inbound Leads: No cold calling—discovery calls are pre-booked directly onto your calendar.
• Training & Autonomy: Comprehensive onboarding and call frameworks provided, with total freedom to bring your own authentic voice and style to every conversation.
• Growth Potential: Expand your role as our boutique practice continues to grow.