[Hiring] Phlebotomy Operations Manager @Ascend Clinical

Role Description

The Phlebotomy Operations Manager is responsible for oversight of laboratory‑provided phlebotomy services delivered in outpatient care settings supported by the laboratory. This role ensures high‑quality specimen collection, patient safety, regulatory compliance, and a positive patient experience. The Phlebotomy Operations Manager leads and supports phlebotomy staff manage day‑to‑day service delivery. This individual collaborates with laboratory leadership and clinical partners to support diagnostic testing services nationally. This position is hands‑on and patient and client focused, with primary accountability for staff performance, service quality, and compliance with laboratory standards across supported locations. This is a remote role with approximately 30% travel.

Key Responsibilities

• Oversee daily laboratory‑provided phlebotomy and operational services across client locations
• Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements
• Monitor patient flow, specimen integrity, and service quality
• Adjust staffing assignments and workflows to meet service needs and laboratory expectations
• Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary
• Support phlebotomy operational workflows for all CKD programs and initiatives

Quality, Compliance and Patient/Client Experience

• Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre‑analytic processes
• Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services
• Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience

Leadership, Training and Competency

• Directly supervise a growing phlebotomy team and workflow assigned to supported care settings
• Develop and manage staff schedules to ensure adequate coverage
• Monitor attendance, performance expectations, and service reliability
• Complete performance evaluations and provide coaching, counseling, and corrective action
• Promote a professional, respectful, and service‑oriented workforce that represents the laboratory appropriately
• Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary
• Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments
• Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policies
• Maintain required training and competency documentation
• Provide remedial training as needed to address performance or compliance gaps
• Serve as a technical and procedural resource to staff

Collaboration and Communication

• Serve as the primary laboratory contact for phlebotomy‑related service issues within supported environments
• Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reporting
• Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff
• Address service concerns promptly to maintain trust and service continuity

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred
• Phlebotomy certification preferred
• Minimum 3–5 years of phlebotomy experience
• Prior supervisory or leadership experience required
• Strong interpersonal, communication, and customer service skills
• Ability to lead teams working independently across multiple care environments
• Knowledge of laboratory specimen collection standards and regulatory requirements
• Advanced understanding of Patient Experience & Professional Conduct
• Deep knowledge of Phlebotomy Quality & Safety
• Strong leadership acumen
• Highly motivated and collaborative individual
• Must be willing to travel to client sites as necessary
• Ability to pivot direction quickly
• May be required to travel to client locations for initial launch as well as ongoing compliance audits as necessary

Compensation

$75,000-$100,000

Benefits

• Comprehensive medical coverage
• Life and disability insurance
• 401(k) with company match
• Paid holidays and vacation
• Personal days
• Dental and vision options