[Hiring] Pharmacy Technician Prior Authorizations @Shields Health Solutions

Role Description

Join our Shields team today! Shields Health Solutions is redefining patient care through specialty pharmacy. We’re hiring a Prior Authorization Pharmacy Technician - Patient Support Advocate to support the growth of the specialty pharmacy program. This role supports patient access to medications by coordinating prior authorizations, securing financial assistance, and resolving insurance barriers. It includes patient communication, claim adjudication, and promoting medication adherence through pharmacy system support.

What You’ll Do:

• Work with insurance companies to obtain medication approvals.
• Use pharmacy systems to enter data, run test claims, and manage follow-up actions.
• Document patient needs, authorization status, and assistance efforts across systems and EMRs.
• Communicate with prescribers to ensure accurate and appropriate prescriptions.
• Maintain detailed records of all patient interactions.
• Assist patients with insurance claims and medication adherence over the phone.
• Partner with pharmacists and liaisons to support coordinated patient care.
• Research information to support decisions and operational improvements.
• Manage and update data in relevant databases.
• Identify issues, recommend solutions, and participate in process improvement initiatives.
• Maintain confidentiality and ongoing professional development.
• Perform additional duties as needed; minimal travel may be required.

Qualifications

• State-registered (Arizona) Pharmacy Technician; CPhT required.
• 2+ years of experience as a pharmacy technician; High School Diploma or GED.
• Strong communication, organization, and tech skills.
• Empathy, integrity, and a team-first mindset.

Requirements

• Active Arizona Pharmacy Technician License and National Pharmacy Technician Certification (PTCB/ExCPT) REQUIRED.
• Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as navigating the internet and web-based platforms.
• Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Benefits

• Medical, dental, and vision insurance starting day one.
• 401(k) with match.
• 4 weeks PTO.
• 10 paid holidays.
• Paid parental leave.
• Short-term disability.
• Professional development.
• Access to employee resource groups and wellness programs.