[Hiring] Pharmacy Technician, Mail Operations @Humana

Role Description

The Pharmacy Technician, Mail Operations represents us by addressing outbound calls to members, or digital inquiries regarding pharmacy finance. Reporting to the Credit and Collection Supervisor, you will perform basic administrative, clerical, operational, and customer support tasks and will work on routine and patterned assignments.

• Pharmacy finance handles outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
• Addressing customer needs which may include complex financial questions, resolving issues, and educating members. Recording details of inquiries, comments or complaints, transactions or interactions and acts in accordance to it.
• Process Part B claims for PDP members.
• Advanced unresolved and pending customer grievances.
• Will work under close guidance and within established practices and guidelines with minimal opportunity for deviation. Decisions include defined parameters around work expectations, quality standards, priorities and timing.
• Perform responsibilities associated with accounts payable processing and reporting.

Qualifications

• Must have an active license with the Board of Pharmacy in the appropriate state.
• National Certification, PTCB CphT.
• 1 year finance experience.
• Must reside in AZ or TX.

Requirements

• Pharmacy Operations tech experience (preferred).
• Call center/customer service experience (preferred).
• MS Office proficiency specifically with PowerPoint and Excel (preferred).

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Company Description

CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time.

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive, and personalized.