[Hiring] Pharmacy Technician Lead Representative @The Cigna Group

Role Description

As a Pharmacy Technician Lead Representative, you will be responsible for using advanced knowledge of the job under limited supervision to advise pharmacy techs on taking MD clarifications, new verbal prescriptions, and related activities.

• Coordinates and monitors daily workflow in the pharmacy.
• Coordinates front end WIP management, including telephonic support.
• Leads team huddles and provides initial coaching and direction to pharmacy techs.
• Assists Technician Supervisor with all quality initiatives (e.g. INCRs, DPMO).
• Participates in Continuous Improvement efforts internal and external to the department.
• Supports staffing of pharmacy tech functions as described in the Pharmacy Technician job description.
• Supports and trains new employees and identifies ongoing training needs of tenured employees that require retraining.
• Conducts quality and productivity audits as assigned by the supervisor.
• Creates and modifies SOPs.
• Handles Queues along with team.
• Additional duties as assigned.

Qualifications

• High School diploma or equivalent; post-secondary education preferred.
• Minimum 3 years relevant pharmacy experience.
• RX Home Experience.
• Valid Pharmacy Technician license / certification / registration as required by state laws. PTCB is also required for applicants residing in state of TN.
• Computer savvy ability in MS Office with strong Excel skill.
• Strong attention to detail, accuracy, and quality.
• Problem solving skills; Ability to handle high stress situations; Flexible and adaptable.
• Strong time management skills.

Benefits

• Health coverage effective day 1 (including medical, dental, vision).
• Holiday, PTO and OT pay.
• 401K with company match.
• Tuition reimbursement.
• Fun, friendly and unique culture – bring your whole self to work every day!
• Growth and advancement potential.

Work Schedule

Typically Monday through Friday from 8 AM to 5 PM CST with the ability to work 10 AM to 7 PM Shift when needed.

Internet Requirements

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.