[Hiring] Pharmacy Technician IV - Patient Assistance Coordinator @University of Arkansas for Medical Sciences

Role Description

Under the direct supervision of the Department Business Administrator, the Pharmacy Technician (Patient Assistance Coordinator) will have responsibility for coordinating the pharmacy’s financial assistance programs, with a primary focus on infusion drug assistance. The employee in this position must demonstrate special skills, knowledge, and task completion not required by the other pharmacy technicians.

• Coordinate and monitor programs including Infusion drug assistance, PAPs (free drug), MAP (Medication Assistance Program), and AKDC (Arkansas Kidney Disease Commission).
• Support operations ensuring patients receive the lowest out-of-pocket expense possible utilizing assistance from various programs and manufacturers.
• Research data, work with Outpatient clinic staff, connect patients with appropriate assistance, assist in applications, process prescriptions, communicate with billing, and follow up with patients.
• Work with pharmacy leadership to maintain and improve program workflows and expansion.
• Perform duties of the Pharmacy Technician I/II/III/IV, including assisting pharmacists in day-to-day operations, patient outreach, medication delivery, and other facets of patient care.
• Prioritize work based on immediate need and rapidly changing workload.
• Work as a team member to perform day-to-day work efficiently and accurately, along with any additional tasks or projects to help achieve departmental goals.

Qualifications

• HS/GED plus 4 years Pharmacy Tech Experience or Bachelor's Degree in Pharmaceutical Sciences.
• 1 year to obtain ASHP/ACPE accredited technician training or certificate program; National Technician Certification (PTCB).
• Arkansas Pharmacy Technician Licensure.
• Computer skills (i.e. Microsoft Office and EMR experience).

Requirements

• B.S. or higher degree; business/accounting courses preferred.
• ASHP/ACPE accredited technician training.
• Previous experience as a pharmacy buyer.
• Previous experience with 340B.
• Previous management or team leader experience.
• Specialized certificate or certification (i.e. PTCB Certified Compounded Sterile Preparation Technician, ASHP Sterile Compounding Certificate, 340B Certification, etc.).
• Strong math skills; excellent communication & organizational skills.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family.
• Holiday, Vacation and Sick Leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement: Up to 10% matched contribution from UAMS.
• Basic Life Insurance up to $50,000.
• Career Training and Educational Opportunities.
• Merchant Discounts.
• Concierge prescription delivery on the main campus when using UAMS pharmacy.

Additional Information

• Focuses on providing copay assistance and free drugs to infusion patients, as well as assists with other efforts within the pharmacy copay assistance programs.
• Monitors work queues within the EPIC platform to identify patients' need for assistance.
• Collaborates with other staff to expand efforts and organize workflow.
• Works with manufacturer patient assistance programs and utilizes platforms needed to apply for assistance.
• Develops and maintains reporting metrics needed to track productivity for copay assistance.
• Assists with adjudicating medication fills and refills.
• Works with clinic staff and billing to obtain PAs and EOBs as necessary.
• Has an exceptional understanding of EPIC Willow Ambulatory/Hyperspace and how to navigate.
• Performs basic pharmaceutical calculations.
• Research patient data and previous fills.
• Performs regularly scheduled and organized follow-ups with patients to ensure active and timely copay assistance.
• Communicates professionally and efficiently with patients and other department staff.
• Troubleshoots and communicates with billing.
• Maintains appropriate records and paperwork, electronic and/or paper.
• Answers and receives phone calls, directing to the appropriate area when necessary.
• Full understanding of 340B requirements, guidelines, and processes.
• Monitors MAP program policies and staff work to ensure all are in adherence with the 340B program.
• Monitors and submits monthly AKDC claims promptly.
• Assists SPS and Retail patient assistance coordinators as needed when work is caught up.
• Delivers medication to employees/patients in a timely and accurate manner.
• Promotes a safe working environment and maintains clean work surfaces in all dispensing areas.
• Complies with all departmental and institutional policies and procedures.
• Documents all cleaning activities and duties on the appropriate log sheets.
• Understands how to operate all equipment (CII safe, Parata Max, Rover, printers, etc.).
• Helps maintain Parata Max inventory levels, restocking when needed.
• May be asked to assist with weekly and monthly duties, such as cycle counts, return to stock drugs, and expired drug pulls.
• Promptly reports to supervisor or other appropriate individual if there are any deficiencies or problems with any equipment, facilities, or drug distribution.
• Assists the shipping department if needed.
• Participates in educating & training of students, residents, and new employees.
• Dependable; rarely tardy or absent from work per the UAMS Unapproved Absence Policy.
• Cross-trained and can work in multiple areas; floats to other areas when work is caught up.
• Accepts responsibility for the work area.
• Displays initiative to learn new jobs and solve problems.
• Handles problems with professionalism.
• Adheres to the UAMS Code of Conduct.
• Protects confidential information.
• Works effectively with all employees, colleagues, patients, and guests as a team.
• Adheres to institutional and departmental dress code.
• Maintains professional behavior and mutual respect toward all employees, colleagues, patients, and guests.
• Other duties as assigned.