[Hiring] Pharmacy Technician Coordinator @SSM Health

Role Description

This remote role supports the Population Health Pharmacy team by partnering closely with Population Health Clinical Pharmacists to conduct targeted patient outreach aimed at improving quality measures and medication related outcomes. Pharmacy Technician Coordinators help identify barriers to medication adherence, support patients in resolving those barriers, and escalate clinical needs to pharmacists or providers when appropriate.

• Conduct telephonic outreach to patients identified as non-adherent to hypertension, diabetes, and cholesterol medications based on CMS quality measures.
• Collaborate with providers and pharmacists to clarify patient reported medication use and support continuity of care.
• Assess and document barriers to adherence (cost, side effects, forgetfulness, transportation challenges, care team changes, etc.).
• Provide patients with strategies to improve adherence, including education on extended day supply and other supportive options.
• Participate in value based care payer meetings to review performance and discuss opportunities for improvement.
• Investigate dispensing history discrepancies to identify dose changes, billing issues, and inconsistent adherence patterns.
• Identify patients with cost-related barriers and refer them to the Pharmacy Access Team for assessment of patient assistance program eligibility.
• Prioritize outreach based on last fill date and last impactable date to maximize quality outcomes.
• Perform other duties as assigned to support population health initiatives.

Qualifications

• High School diploma/GED or 10 years of work experience.
• Three years’ experience as a pharmacy technician or relevant healthcare field.

Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Benefits

• Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: instant access to earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members.