[Hiring] Pharmacy Technician, Call Center Operations Trainer @AnewHealth

Role Description

The CareKinesis Pharmacy Technician, Call Center Operations Trainer should have a broad subject matter expertise, have consistently met performance expectations and have demonstrated the ability to train and develop team members on tasks required for the department workflow. The CareKinesis Call Center Operations Trainer will continue to do critical front-line work and will be a key contributor to the department workflow. This position is viewed as a developmental role in providing an opportunity for a strong contributor with the ability to explain tasks and train others to take a step forward in their career and demonstrate higher level leadership abilities.

Responsibilities

• High level of contribution in front line, day-to-day work as assigned by leads and supervisors.
• Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support.
• Help coordinate the completion of cross training through communication and scheduling with designated trainees.
• Provide a high level of subject matter expertise to the department in supporting continuous improvement projects.
• Support leads and supervisors in diagnosing and improving performance of team members.

Qualifications

• Must be 18+ years of age.
• High school diploma / GED required.
• Must have Pharmacy Technician experience.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate, required.
• Must have an active Pharmacy Technician license in the state residing and obtain the New Jersey Pharmacy Technician license within 6-months of hire.
• Flexibility to adapt schedule as needed, including evenings or weekends, to meet the demands of training and operational priorities.
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time.

Requirements

• This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• May be necessary to work extended hours as needed.

Schedule

• This is a full-time position with an expectation to work an average of 40 hours per week.
• Be available outside of normal business hours to meet customer expectations on an ad-hoc basis.
• Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
• This is a remote position.

Benefits

• Comprehensive benefit package for full-time employees that includes medical/dental/vision.
• Flexible spending.
• Company-paid life insurance and short-term disability.
• Voluntary benefits.
• 401(k).
• Paid Time Off and paid holidays.
• Medical, dental and vision coverage are effective 1st of the month following date of hire.