[Hiring] Pharmacy Technician @Cardinal Health

Role Description

The Pharmacy Technician supports pharmacy operations by accurately processing prescriptions, assisting with insurance claims, and providing high-quality service to patients. This role requires strong prescription data entry skills, attention to detail, and the ability to navigate multiple pharmacy workflows while maintaining accuracy and patient privacy.

Working in a fully remote environment, the Pharmacy Technician may support a variety of work queues, including:

• Prescription entry
• Insurance adjudication
• Prior authorizations
• Copayment collection
• Order processing
• Patient outreach

The ideal candidate is adaptable, customer-focused, comfortable working independently, and able to troubleshoot issues while collaborating with pharmacists and other team members.

Responsibilities

• Accurately enter and process prescription information while ensuring completeness and accuracy.
• Process prescription claims through insurance and troubleshoot rejected or unsuccessful claims as needed.
• Support prior authorization workflows and coordinate with pharmacists, patients, providers, and insurance carriers as appropriate.
• Assist pharmacists with prescription processing, order review, and resolution of prescription-related questions or issues.
• Work across multiple pharmacy queues based on business needs.
• Provide professional and responsive customer service to patients by phone.
• Make outbound patient calls as assigned.
• Collect and accurately document patient copayment information.
• Maintain accurate documentation and data entry across pharmacy systems.
• Protect confidential patient and prescription information and maintain compliance with HIPAA and applicable pharmacy procedures.
• Meet established productivity and quality expectations while maintaining a high level of accuracy.
• Adapt to changing priorities, processes, technologies, and assigned work queues.
• Communicate effectively with pharmacists, supervisors, and team members in a remote work environment.
• Independently troubleshoot routine technical or workflow issues and appropriately escalate issues when additional support is needed.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred.
• 2-3 years of experience as a Pharmacy Technician in a retail pharmacy environment, preferred.
• Active Florida Pharmacy Technician License in good standing.
• Prior pharmacy customer service experience, including communicating with patients by phone.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to manage multiple tasks and priorities while working across different pharmacy workflows or queues.
• Ability to work independently in a remote environment while maintaining regular communication with the team.
• Comfortable learning and navigating pharmacy systems, computer applications, and Microsoft Office tools.
• Ability to protect confidential patient information and follow HIPAA and applicable pharmacy procedures.
• Bilingual communication skills, a plus.

Requirements

• Applies acquired knowledge and skills to complete standard tasks.
• Readily learns and applies new information and methods to work in assigned areas.
• Maintains appropriate licenses, training and certifications.
• Works on routine assignments that require problem resolution.
• Works within clearly defined standard operating procedures and/or scientific methods.
• Adheres to all quality guidelines.
• Works under moderate degree of supervision.
• Work typically involves regular review of output by work lead or supervisor.
• Refers complex unusual problems to supervisor.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.