[Hiring] Pharmacy Technician @AnewHealth

Role Description

Pharmacy Technicians in our Patient Engagement Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors, and facilities on the phone. Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work, and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets.

This is a remote-based environment, allowing the Pharmacy Technician to provide an exceptional over-the-phone patient experience. AnewHealth provides a fast-paced, high-energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone-based pharmacy work.

Responsibilities

• Providing an exceptional customer service experience each day in a phone-based environment.
• Answering a high volume of inbound calls from current patients and serving as an ExactCare expert to resolve their questions.
• Placing outbound calls to patients to create, maintain, or update their medication profiles.
• Effectively assisting with patient questions over the phone.
• Working through current case queues to problem solve for patient care issues.
• Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
• Performing claim adjudication and auditing duties such as prior authorizations, billing, and eligibility checks, requiring outbound calls to patients.
• Collecting on patient balances when the patient has an amount due.
• Maintaining patient records with strong attention to detail and confidentiality.
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications, or transfers.
• Accurate retrieval of all prescription information and verifying through doctor calls.
• Entering a high volume of data; processing prescription information with speed and accuracy.
• Placing welcome calls to newly onboarded patients and establishing a trusted point of contact.
• Partnering with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
• Performing in a high volume, fast-paced environment to support ExactCare’s nationwide patient base.
• Embodying AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Qualifications

• High school diploma / GED.
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
• Must maintain a pharmacy technician registration with State Board of Pharmacy.
• Must be 18+ years of age.
• Prior experience in a pharmacy setting.
• Comfortable working in a phone-based environment.
• Ability to work independently.
• Self-motivated and goal-oriented.
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough drug knowledge.
• Pharmacy billing knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications, and transfers including clear written and verbal communication.
• Ability to utilize computer equipment, technology, and work within multiple software programs to receive medication authorizations, clarifications, and/or transfers.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to overcome objections.
• Ability to think critically and document pertinent details in a world-class manner that is compliant with state and federal regulations.

Physical/Mental Demands

This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.

Schedule

This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. This is a remote position.

Benefits

• Comprehensive benefit package for full-time employees that includes medical/dental/vision.
• Flexible spending.
• Company-paid life insurance and short-term disability.
• Voluntary benefits.
• 401(k).
• Paid Time Off and paid holidays.
• Medical, dental, and vision coverage are effective 1st of the month following date of hire.