[Hiring] Pharmacy Technician @Dayton VA Medical Center

Role Description

The VISN 10 Clinical Contact Center - VA Health Connect is recruiting for a Pharmacy Technician. The incumbent will be a certified pharmacy technician who is efficient, motivated, and focuses on customer satisfaction.

Duties

• Medication Management:
  • Works collaboratively with VISN programs, services, and interdisciplinary team members to provide access to care for Veterans and their family members via various contact modalities.
  • Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance, allergies, and drug interactions.
  • Processes and submits patient requests for new prescription orders and renewal requests accurately and in a timely manner.
  • Documents patient contact and resolution in VISN Clinical Contact Center software and/or the Electronic Health Record (EHR).
  • Assists in training for lower graded technicians and technician students.
  • Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services during contingency needs.
• General Duties:
  • Treats all Veterans with respect and dignity, seeking to solve concerns at first contact.
  • Refers to other VA resources when necessary to assist in resolution.
  • Seeks assistance from designated Lead Technician, pharmacist, or supervisor for unusual questions.
  • Follows regulations regarding access to computerized files and maintains EHR access.
  • Participates in continuous daily improvement and VISN VA Health Connect initiatives.
  • Maintains National Pharmacy Technician Certification, PTCB or ExCPT.
  • Completes additional duties as assigned.

Work Schedule

• Monday - Friday: 1:00pm - 9:30pm Eastern
• Every other weekend and holidays

Remote

This position is designated as remote. The option for remote work will be assessed continuously, and the selected individual may need to return to a VA office if required. The selectee must live within 50 miles of a VA Medical Center.

Qualifications

• Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
• Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens.
  • English Language Proficiency: Must be proficient in spoken and written English.
  • Education or Experience: None required.
  • Certification: Must pass a national certification exam and hold an active national certification through either PTCB or NHA.

Grade Determinations

• Pharmacy Technician, GS-07:
  • Experience: One year of experience equivalent to the GS-06 grade level.
  • Certification: Must pass a national certification exam and hold an active national certification.
  • Knowledge, Skills and Abilities (KSAs):
    • Knowledge of pharmacy technician principles and practices.
    • Knowledge of the computerized prescription process.
    • Ability to resolve pharmacy/medication issues.
    • Ability to train developmental pharmacy technicians and students.
    • Ability to dispense medication following regulations.
    • Ability to troubleshoot automated dispensing equipment.

Preferred Experience

• Call/Contact Center experience preferred.
• Cerner experience preferred.

Physical Requirements

Work is primarily sedentary. The employee will be required to sit at a computer monitor for long periods to complete the duties of the position.