[Hiring] Pharmacy Operations Supervisor @Cigna Healthcare

Role Description

As a Pharmacy Operations Supervisor, you will be responsible for day-to-day operations of a team of inbound phone technicians dedicated to specialty patients monitoring productivity and performance standards while planning and directing workflow and project assignments.

Shift: Mon - Fri, 8a - 5p EST.

• Promote a positive team environment and ensure best practices are shared
• Coordinate schedules with RMG, ASA and workflow for the team
• Oversee and assist in complex escalations
• Assist in development of programs and process improvements to enhance the level of internal and external customer service
• Oversee team and individual performance standards and ensure service metrics are met
• Develop, coach, and provide feedback to employees concerning quality, accountability, attendance and productivity

Qualifications

• High School diploma or GED required, Bachelor’s degree preferred
• 3+ year(s) relevant experience
• Pharmacy Technician license / certification / registration preferred
• General PC knowledge; MS Office, Internet, email required
• Strong skill level in Excel, PowerPoint, WebEx preferred
• Excellent oral, written and phone communication skills
• Strong attention to detail, accuracy, and quality
• Experience using strong basic math skills related to dosing calculations and basic Excel manipulation
• Demonstrated leadership skills and the ability to effectively develop and assist team members
• Advanced problem solving skills
• The ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment, make independent decisions
• Demonstrated ability to handle difficult conversations in a professional manner

Requirements

• Benefits start on Day 1
• 18 days of PTO within a full calendar year
• 401(k)
• Career advancement opportunities
• Bonus eligibility through incentive plans
• Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
• Annual salary of 56,200 - 93,600 USD / yearly, depending on relevant factors, including experience and geographic location
• Eligible to participate in an annual bonus plan

Benefits

• Comprehensive range of benefits starting on day one of employment
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays and leaves of absence