[Hiring] Pharmacy Liaison Coordinator @Cardinal Health

Role Description

The Pharmacy Liaison Coordinator primarily serves as a liaison between the business and Specialty Pharmacy stakeholder partners to ensure hub patients sent to Specialty Pharmacies successfully access much needed therapy. This role plays a critical role in ensuring a seamless transition throughout the patient journey as the hub completes reimbursement services and transfers the patient to a Specialty Pharmacy to complete their journey. This position serves as a critical bridge in ensuring patients get access to therapy in a fast, efficient, and streamlined manner.

Responsibilities

• Handle customer escalated cases through investigation and case review.
• Responsible for maintaining an issues log that clearly states all encountered issues and steps to resolve the issue.
• Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate.
• Answer requests from doctors and/or patients checking on the status of the triage.
• Perform other activities related to internal initiatives and/or the manufacturer’s program as assigned.
• Support manufacturer field team members as required on case updates.
• Work internally with team members regarding patients’ cases.
• Ability to identify, document, and submit Adverse Events during customer contact or via received documentation.
• Serve as Single Point of Contact for Cardinal Health Sonexus™ Access and Patient Support related inquiries when communicating with specific and designated Specialty Pharmacies.
• Responsible for handling escalated cases and reporting to field-based representatives as needed.
• Responsible for running all reports relative to Cardinal Health Sonexus™ Access and Patient Support and program dispenses, addressing any issues or errors discovered.
• Responsible for ensuring accounts are updated and accurate, submitting IT escalations if required.
• Support the hub team with work overflow and reimbursement support when necessary.

Qualifications

• High School Diploma, GED or equivalent work experience, preferred.
• 3-6 years of experience, preferred.
• Experience and knowledge in the healthcare management industry including Prior Authorizations, Appeals, Medicare Part D, Medicaid, Managed Care, and Commercial plans is preferred.
• Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel.
• Excellent observation skills to easily identify trends and problems while providing solutions.
• Superior written & verbal communication skills.
• Experience in phone-based customer service preferred.

Requirements

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
• In-depth knowledge in technical or specialty area.
• Applies advanced skills to resolve complex problems independently.
• May modify process to resolve situations.
• Works independently within established procedures; may receive general guidance on new assignments.
• May provide general guidance or technical assistance to less experienced team members.

Training And Work Schedules

Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00 AM - 8:00 PM CST.

Remote Details

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction-free environment with access to high-speed internet. We will provide you with the computer, technology, and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
• Download speed of 15Mbps (megabyte per second).
• Upload speed of 5Mbps (megabyte per second).
• Ping Rate Maximum of 30ms (milliseconds).
• Hardwired to the router.
• Surge protector with Network Line Protection for CAH issued equipment.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.