[Hiring] Pharmacy Adherence Technician @American Oncology Network

Role Description

Responsible for scheduling orders for delivery or pick-up and documenting various updates related to therapy adherence. Will perform routine and non-routine pharmacy technician functions and activities related to the position. Responsibilities include but are not limited to:

• Making/answering outbound/inbound calls to/from patients, caregivers, and healthcare professionals.
• Updating patient records.
• Providing medications to patients in a timely manner to encourage adherence to therapy.

The Pharmacy Adherence Technician will evaluate and maintain accurate medication information regarding therapy adherence, medication lists, and prescription barriers under the clinical supervision of licensed pharmacists. Must be able to exercise excellent communication skills to successfully interact with all levels of internal and external parties and to convey information appropriately. Must be able to effectively use, pronounce, and spell common medical and pharmacy terms. No patient counseling will be completed by the Pharmacy Adherence Technician.

Qualifications

• High school diploma, GED or equivalent education is required.
• Minimum of 3 years’ experience as licensed pharmacy technician in specialty, retail, mail order, or hospital pharmacy preferred.
• State registration as Pharmacy Technician or PTCB Certification is required.

Requirements

• Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management, and organizational skills.
• Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
• Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Strong customer focus with the ability to build an engaging culture of quality, performance effectiveness, and operational excellence.
• Effectively manages own time, conflicting priorities, self, stress, and professional development.
• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Benefits

• Standard Work Days/Hours: Monday to Friday (8:00am to 4:30pm, 8:30am to 5:00pm, or 9:00am to 5:30pm).
• Travel: 0%