[Hiring] Pharmaceutical Support Nurse @United Biosource Corporation

Role Description

Performs as a Pharmaceutical Clinical Case Manager Nurse supporting healthcare providers and patients through telephonic support for client funded contracts. This includes:

• Telephonic support to healthcare providers.
• Review of payor specific coverage criteria.
• Completing clinical review of prior authorization and appeal submissions.
• Providing written communication utilizing client approved program resources.
• Building and developing strong customer relationships.
• Supporting all activities that facilitate patient access.

Specific job duties:

• Adhere to principles as stipulated by program specific contractual agreements and company practices.
• Demonstrate clinical competency regarding reimbursement, product, and medical records and will review and train other team members on these concepts.
• Troubleshoot complex cases, identify trends (spanning multiple disease-states), investigate data, and resolve escalated issues related to complex reimbursement from both internal and external stakeholders including prior authorization denials and/or appeals.
• Perform review of payer product coverage criteria and denial letters for documentation required for submission for coverage determination.
• Provide consistent and effective communication with healthcare providers, utilizing approved resources, regarding payer coverage criteria and information that is missing for payor submission.
• Professional resource for IB/OB inquiries with focus on data collection, assembling accurate, timely, clear updates and documenting summary of follow up phone calls, patient inquiries, and outcomes including clinical notes and medical record/chart review when applicable.
• Gathers, analyzes, and prepares data for Quarterly Business Reviews (QBRs) and/or client meetings.
• Participates in program specific customer meetings and training sessions.
• Report Adverse Drug Events that have been experienced by the patient in accordance with manufacturer requirements.
• Attend manufacturer hosted conferences, customer meetings/training, and QBRs as requested (including requests to travel for in-person attendance).
• Special projects and other duties as assigned.

Qualifications

• Minimum - associate degree and professional nursing license.
• Registered Nurse License in good standing in the state in which you work; telephonic clinical roles are required to have a Compact State License in eligible states.
• Willingness to obtain Compact State license at such time as their state elects to adopt Compact legislation.
• Telephonic clinical roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request.
• Previous experience in the PBM and/or healthcare industry.
• Competent ability to research, analyze, prepare reports, and document clearly.
• 2+ years’ experience in a customer service setting demonstrating advanced skills in issue resolution, preferably in a call center environment.
• Proficient in Microsoft Office applications, specifically Excel.
• Ability to handle a fast-paced environment and multi-tasking.
• Strong written and verbal communication skills.
• Advanced problem solving and trouble-shooting skills including critical thinking.
• Strong attention to detail and relationship building skills and the ability to train other team members.

Requirements

• This is a highly telephonic nursing role requiring continuous work within an inbound/outbound call queue along with virtual calls.
• Nurses must be comfortable spending the majority of their workday on the phone participating in conversations.
• This is a desk-based position that requires nurses to remain at their workstation throughout the workday.
• Calls are routed through a computer-based phone system and must be answered directly from the queue.
• Shifts are scheduled within the window of 8:00 AM – 9:00 PM ET.
• Team members are assigned a 9-hour shift within this range, which includes a 1-hour unpaid lunch break and additional breaks throughout the day.
• This role includes a rotating Saturday shift (9:00 AM – 2:00 PM ET) approximately every 5 weeks.
• Saturday hours are paid as overtime.
• Team members may also be required to work select holidays on a rotating basis to support business needs.
• Due to training and onboarding requirements, scheduled time off during 7 week training program cannot be accommodated.
• One week during training (accommodated by the business).

Benefits

• Remote opportunities.
• Competitive salaries.
• Growth opportunities for promotion.
• 401K with company match.
• Tuition reimbursement (after 90 days of employment).
• Flexible work environment.
• 20 days PTO.
• Paid Holidays.
• Employee assistance programs.
• Medical, Dental, and vision coverage.
• HSA/FSA.
• Telemedicine (Virtual doctor appointments).
• Wellness program.
• Adoption assistance.
• Short term disability (after 90 days of employment).
• Long term disability.
• Life insurance.
• Discount programs.