[Hiring] Per Diem Patient Care Coordinator @UnitedHealth Group

Role Description

Optum Infusion Pharmacy has an immediate opening for a friendly, patient-focused and detail-oriented Patient Care Coordinator to join our team. The primary role of the Patient Care Coordinator on the National Start of Care Nursing Team is to provide nursing coordination for infusion services for all Optum Infusion Pharmacy patients, coordinating the daily activities of referral, intake, staff/agency assignment and patient management. The Patient Care Coordinator works cooperatively with all members of the care team to support the vision and mission of the organization and deliver excellent customer service.

Shift Schedule (up to 10 hours per week):

• Saturdays 8:30am – 5pm CST (may be asked to cover shifts during the week if available based on business needs)

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Receives and executes the initial patient intake process to assure that patient verification and ongoing scheduling of nursing services occur in a timely manner.
• Assures timely communication with other company personnel, and outside providers, especially Optum nursing and other agencies, to assure the quality and continuity of patient care.
• Answer telephone calls promptly and courteously.
• Ability to establish and maintain positive clinical rapport with all patients and their families, representing Optum Infusion Pharmacy including working directly with patients and their families, maintain contact as per company policy and protocol.
• Communicates coordination of care with alternate providers (AIS, hospice) and documents communication.
• Completes all required patient care documentation and reports accurately and in a timely manner, according to internal and external regulatory requirements.
• Tracks schedule of visits.
• Assists with staffing patient visits to subcontracted home health agencies, including sending/retrieving all required documentation for patient management.
• Collaborative relationships involving agencies delivering services on behalf of/or in conjunction with Optum Infusion Pharmacy, including nursing agencies in a contracted relationship, patient, families, significant caregivers, and other healthcare team members.
• Verifies appropriate nursing visit authorization is obtained.
• Verifies patient demographics during the visit scheduling process.
• Participates in staff meetings with nursing and pharmacy.
• Maintain all mandatory education required upon hire and annually per policy.
• Always represents self in a professional and ethical manner, while representing Optum Infusion Pharmacy, complying with all applicable company policies and procedures.
• Perform other related duties and assignments as required.

Qualifications

• 6+ months of customer service or healthcare related experience.
• Intermediate level of computer proficiency including Microsoft Office Word, Excel and Outlook and multiple web applications.
• Must be 18 years of age OR older.

Requirements

• 1+ years of experience working in a front office medical position performing duties such as scheduling appointments, checking patients in/out and maintaining medical records.
• Knowledge of EMR software.

Soft Skills

• Ability to work independently and as a team, and maintain good judgment and accountability.
• Ability to multi-task and prioritize tasks to meet all deadlines.
• Ability to work well under pressure in a fast-paced environment.
• Demonstrated ability to work well with health care providers.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.