[Hiring] Pediatric Care Coordinator @Intermountain Health

Role Description

Pediatric Care Coordinator: Coordinates care for pediatric patient populations in order to increase effectiveness of preventive health care measures. This includes:

• Collaborating with health care providers
• Conducting outreach to patient families for follow up, scheduling, and resourcing
• Monitoring and enrolling patients for various preventative healthcare campaigns

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Virginia, Washington.

Qualifications

• Experience in a customer service role requiring use of enterprise software systems
• Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring
• Demonstrated customer service and problem-solving skills
• Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills
• Demonstrated skills in diplomacy and discretion with excellent customer relations skills

Requirements

• Daily monitoring and working of schedule queues to place outbound calls to schedule patient appointments and notify them of appointment information
• Receives inbound calls from patients/clinics and assists in resolution of concerns
• Prepares, processes, and manages patient documentation in electronic medical record system
• Engages in pre-visit planning to surface important information to close gaps in patient care
• Manages and updates patient information in electronic medical records system
• Manages patient appointments and referrals throughout the system
• Works closely and collaboratively with clinic teams
• Leads and participates in Provider huddles to disseminate patient level data and receive instruction for next steps to improve patient outcomes
• Supports Providers and Care Managers in working at the top of their license
• Acts as a liaison between the patient and the clinics by providing high levels of customer service and resolving outstanding issues/concerns
• Supports patients to access care and instruction about their condition(s)
• Supports patients through transitions of care and facilitate handoffs between care teams
• Establishes and maintains expertise in community resources and connects patients to these resources to help them overcome socioeconomic barriers
• Assists caregivers and patients with escalated inquiries via telephone, email, and other technology-enabled avenues in a courteous manner
• Accurately and efficiently processes transactions, answers questions, and resolves concerns for assigned specialty area and other specialty areas as assigned
• Demonstrates knowledge of HIPAA regulations and maintains the confidentiality of patient information to be compliant with internal policies and procedures
• Provides feedback to Knowledge Repository Content Owner (KRCO) to ensure appropriate direction is provided to caregivers
• Works with other Care Coordinators, the Care Coordination Supervisor, and the Care Coordination Manager to develop standard work and best practices

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Company Description

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.